This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Solution Architect (NYC)
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across call centers, websites, SMS, mobile apps, and more. Hyro's clients include Intermountain Health, Baptist Health, and Hackensack Meridian Health. Our AI agents are HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale.
We are looking for a Solution Architect to join our growing post-sales team in NYC. You will be a trusted advisor to clients, perform scoping meetings, make architectural recommendations for Hyro’s product, and deliver high-quality deployments that bridge technical solutions and business value from post-sales through maintenance.
Responsibilities
- Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and collaborate with R&D to continuously improve our solution.
- Own client projects and manage deployments of Hyro’s Responsible AI Agents.
- Act as a trusted advisor for customers and internal stakeholders, including Engineering, Product Management, Customer Success, and Sales.
- Advise clients on best practices, understand client goals, and prescribe approaches to achieve those goals.
- Design, modify, test Hyro’s products in customer environments and troubleshoot deployment issues.
Requirements
- 4+ years experience as a Solution Architect of a technical product or other relevant customer-facing technical positions.
- Experience managing deployments, providing technical support, and troubleshooting.
- BSc in Computer Science or equivalent; deep technical understanding.
- Strong understanding of the product and software development lifecycle, including product strategy, roadmap, and releases.
- Ability to balance long-term vision and short-term needs.
- Exceptional multi-tasker with excellent communication skills and proactive problem anticipation.
- Experience in a healthtech company — big advantage.
- Experience with ML / AI / NLU technologies and products — big advantage.
Additional details
This is a hybrid role, requiring at least 3 days per week in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
Offered rate of compensation for NY locations will be based on individual education, qualifications, experience, and work location. The salary range for NY-based hires is $140,000 - $175,000 annually (exempt). Pay ranges for candidates in other locations may differ.
Equal Opportunities
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex
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Additional application information
Ensure you are authorized to work in the United States full-time before applying. Compensation for NY-based hires is provided as a range in the job posting.