Senior Product Analyst
Hyro, the leader in Responsible AI Agents for Healthcare, is seeking a highly motivated and experienced Senior Product Analyst to join our Voice Group. Reporting to the Data Team Lead, you will be the analytical backbone of the team—working closely with product managers and engineers to analyze conversational data, surface patterns, and provide inputs that directly improve our voice agents and models.
Responsibilities
You will drive measurable improvements in agent performance and product decisions by:
- Analyzing conversational data at scale to uncover opportunities to improve resolution rates, success rates, conversation depth, and growth.
- Partnering with Voice PMs to translate data findings into product priorities and roadmap inputs.
- Providing analytical insights and requirements that drive model improvements and collaborating with ML and engineering teams to define and own end-to-end success metrics.
- Building and maintaining dashboards and metrics that give the Voice group a shared, reliable view of performance.
- Designing and analyzing experiments and A/B tests to validate hypotheses about agent behavior, conversation flows, and user outcomes.
- Owning the analytical infrastructure for conversational data, ensuring data integrity and acting as the primary storyteller for your domain.
- Proactively investigating data anomalies or gaps to identify root causes and propose solutions.
Requirements
We are looking for someone with a relentless curiosity for user behavior and AI/ML mechanics, and with demonstrated ability to drive decisions through data:
- 5+ years as a data analyst or analytics-focused data scientist, with a track record of driving decisions through data.
- Strong SQL skills and experience navigating large, complex datasets while ensuring data structure and alignment.
- Experience using advanced visualization tools to communicate high-impact insights, with strong storytelling skills.
- Exceptional English communication skills, both written and spoken, for clear collaboration with PMs, engineers, customers, and leadership.
- Strategic mindset with the ability to translate vague business challenges into structured analytical plans.
Bonus Points:
- Experience with NLP or conversational data, including intent analysis and defining quality metrics for model evaluation.
- Proficiency in Python for analysis and experience scaling data processes within high-growth, evolving infrastructure.
- Previous experience in the healthcare industry or working with highly regulated data environments.
Equal Opportunities
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
How to Apply
To apply, click the "Apply now" button on this job listing or visit Hyro's careers page.
Questions
If you have questions about the role or application process, please visit the Hyro careers page for more information.