Implementation Project Manager (NYC)
Posted on January 21, 2026 (about 15 hours ago)
Implementation Project Manager (NYC)
Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across call centers, websites, SMS, mobile apps, and more. Hyro's clients include Intermountain Health, Baptist Health, and Hackensack Meridian Health. Our AI agents are HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale — generating better conversations, improved patient outcomes, and revenue-driving insights.
What Are We Looking For?
We are seeking a highly skilled and motivated Implementation Project Manager to lead deployments of our AI agents for healthcare organizations. You will manage the full lifecycle of implementing our AI solutions with enterprise healthcare clients, working with Solution Architects and Customer Success Managers from kickoff to growth phase. The ideal candidate will have at least 3 years of external, client-facing implementation project management experience, with a strong preference for experience in Healthcare and/or SaaS offerings. This position reports to Hyro's Delivery Team Lead.
Responsibilities
- Lead implementation projects for our AI Agents from kickoff to successful deployment in healthcare environments.
- Develop comprehensive project plans, including timelines, milestones, risk trackers and resource allocation.
- Build and nurture strong client partnerships with various key stakeholders to ensure full alignment throughout the implementation journey.
- Coordinate and communicate with internal and external resources including third parties/vendors for the execution of client implementation projects.
- Translate Hyro's technical AI capabilities into tangible business outcomes that address specific client needs.
- Develop mitigation strategies for potential implementation challenges specific to healthcare environments.
- Work closely with cross-functional teams, including development, product, and sales, to ensure seamless and high quality project execution.
Requirements
- 3+ years experience as a Project Manager, demonstrated success in client-facing implementation projects.
- Strong customer relationship management skills with the ability to build trust with healthcare stakeholders.
- Experience managing client expectations, scope changes, and escalations in complex projects.
- Strong understanding of project management methodologies, tools (e.g., Jira, Asana), and best practices.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Proven ability to manage multiple projects simultaneously, with a keen attention to detail.
- Experience managing external delivery projects with enterprise clients.
- Experience with SaaS offerings.
- Experience in a healthtech company - big advantage.
This is a hybrid role, with at least 3 days in the NYC office.
Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $70,000 - $120,000 annually. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location.
Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunities
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
How to Apply
Click the "Apply now" button on this job page to submit your application.
Eligibility
Applicants must be currently authorized to work in the United States on a full-time basis.