Customer Success Team Support (part-time mini job)
Posted on July 27, 2025 (about 9 hours ago)
HELLO THERE! PEOPLE AT HUMANOO ARE HAPPY TO GREET YOU!
With a team of over 80 people from over 25 different nationalities, Humanoo is building a one-of-a-kind holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.
Location: Berlin, Germany
Your mission in a nutshell: As part of your role, you will be responsible for completing a range of routine tasks related to customer information for the successful onboarding of customers to Humanoo, which is critical to the success of our Customer Success team. This is a mini-job position (EUR 556) for which you will work for 9.5 hours per week according to a flexible schedule that is coordinated with your colleagues.
About the team: We are a group of professionals who work very closely with our customers to ensure a first-class experience from onboarding to subscription renewal to make people healthier.
HOW YOU WILL SPEND YOUR TIME:
- Managing, reviewing and validating user data and contributions uploaded to our CMS (content management system) to ensure users receive their rewards
- Managing user communication via the CMS to engage our users and keep them informed
- Supporting the team with data analyses and reports on key parameters to improve internal processes
WHAT YOU SHOULD BRING TO THE TABLE:
- Strong communication skills in German and English, knowledge of French is great to have
- You have a strong ability to prioritise and know what you need to focus on to be successful
- You have a passion for understanding customers and helping them succeed
WHAT WE OFFER
What we stand for:
- Customer First: We create meaningful, human connections to improve outcomes for our customers and our communities, powered by our world-leading technology, collective ingenuity and culture of caring.
- Embrace Change: We challenge the status quo, experimenting and taking calculated risks to differentiate ourselves from our peers and deliver consistently leading results.
- Grow Together: We welcome everyone to bring their whole self to work, appreciating our uniqueness and always standing together as one team.
About us
HUMANOO is an automated Digital Corporate Wellness Solution for corporations and insurance worldwide that helps people lead healthier lives. Humanoo helps users improve physical and mental health by offering customised, on-demand programmes for fitness, yoga, mindfulness, sleep, and nutrition. Humanoo's pioneering vision allows users to be rewarded for health activity through monetary and non-monetary rewards, leading to sustained engagement and study-based health improvement. More than 1500 companies in over 10 countries are already successfully using Humanoo to make their employees and clients healthier and more productive. TK, Coca-Cola, Axel Springer, Korian, Nürnberger Versicherung, and CSS are only some companies using Humanoo. For more information: https://www.humanoo.com/
YOUR APPLICATION
We appreciate your interest in Humanoo. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected]