SAY HELLO TO HUMANOo!
With a team of 80 people from over 25 nationalities, Humanoo is building a unique holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.
Position: Customer Success Manager (f/m/d)
Location: Berlin, Germany
Your Mission in a nutshell: As a Customer Success Manager, your mission is clear: you'll employ a proactive, data-driven approach to build strong relationships with our clients and deeply understand their needs. Your goal is to guide them in successfully implementing Humanoo throughout their organisation.
The Team: Join a team of dedicated professionals who work closely with our clients. From onboarding to subscription renewal, we're committed to delivering a top-notch experience, all in the pursuit of a healthier world.
HOW YOU WILL SPEND YOUR TIME:
As a Customer Success Manager, here's how you'll make an impact:
- Act as a trusted partner for our existing clients focused on long-term value generation
- Manage a portfolio of customers, with a strong emphasis on retention and growth
- Develop a deep understanding of your customer's needs and ensure their KPIs are met
- Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach
- Be the first point of contact for clients, offering creative solutions to address any challenges
- Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding
WHAT YOU SHOULD BRING TO THE TABLE:
- Minimum of 3-4 years of experience in Customer Success, Business Development, or Key Account Management, with a proven track record of managing portfolios of 15-20 medium and large accounts
- Proficiency in English and German is a must; knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus
- Prior experience in selling complex SaaS products
- Full-cycle account management skills, from onboarding to success
- Expertise in owning Customer Success processes
- Experience and knowledge of onboarding clients onto platforms
- Strong collaboration skills with other departments
If you are a passionate, analytical, and data-savvy professional who can effectively prioritize, we want to hear from you. Your unique personality and expertise are exactly what we seek on our diverse team.
INTERVIEW PROCESS
Upon receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavor to respond within 3-5 business days. If your application progresses positively, you will be invited to participate in our selection process, which includes the following stages:
- Initial Screening Call (45 minutes)
- Hard Assessment (60 minutes)
- Panel Interview with the Case Study presentation (90 minutes)
- Team get-to know (30 minutes)
After completing these interview stages, our hiring team will convene to discuss your application. Our Talent Acquisition Partner will then provide feedback and communicate the final decision. We appreciate your interest and participation.
WHAT IS OUT THERE FOR YOU?
- Integrity: Acting in the best interest of the Company, Customers, and Employees. Making tough decisions with honesty, transparency, and accountability. Our word is our bond, and we prioritize data-informed decisions.
- Leadership: Owning domains, big or small, with a commitment to excellence. Empowering others, leading with empathy, and communicating clearly. Never stop learning and improving as individuals and a team.
- Together: Valuing contributions, appreciating strengths and weaknesses. No room for discrimination - raising our voices against it. Success is shared, and failure is a chance to learn. ONE TEAM, prioritizing each other, giving and receiving feedback with care.
A sneak peek into your Benefits:
Additional health insurance coverage for 900 EUR per year, a monthly subsidy of 70 EUR to cover daily expenses, permanent contract, 28 days off plus 1 additional day for each year you stay (capped at 3), 24th and 31st December off, and much more...
ABOUT US
HUMANOO is an automated DIGITAL CORPORATE WELLNESS SOLUTION for corporations and insurance worldwide that helps people lead healthier lives.
HUMANOO has offices in Berlin and Paris and supports users in improving physical and mental health with customized on-demand programs for fitness, yoga, mindfulness, sleep, and nutrition.
HUMANOO's innovative strategy enables users to be rewarded for health activities with financial and non-financial incentives, leading to sustainable engagement and study-based health promotion.
More than 1500 companies in over 10 countries successfully use Humanoo to make their employees and clients healthier and more productive. Clients include TK, Coca-Cola, Axel Springer, Korian, Nürnberger Versicherung, CSS, among others.