Customer Success Manager
Posted on July 27, 2025 (about 11 hours ago)
SAG HELLO ZU HUMANOO!
With a team of 80 people from over 25 nationalities, Humanoo is building a unique holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.
Position: Customer Success Manager (f/m/d)
Location: Berlin, Germany
Your Mission in a nutshell: As a Customer Success Manager, your mission is clear: you'll employ a proactive, data-driven approach to build strong relationships with our clients and deeply understand their needs. Your goal is to guide them in successfully implementing Humanoo throughout their organisation.
The Team: Join a team of dedicated professionals who work closely with our clients. From onboarding to subscription renewal, we're committed to delivering a top-notch experience, all in the pursuit of a healthier world.
HOW YOU WILL SPEND YOUR TIME:
As a Customer Success Manager, here's how you'll make an impact:
- Act as a trusted partner for our existing clients focused on long-term value generation
- Manage a portfolio of customers, with a strong emphasis on retention and growth
- Develop a deep understanding of your customer's needs and ensure their KPIs are met
- Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach
- Be the first point of contact for clients, offering creative solutions to address any challenges
- Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding
WHAT YOU SHOULD BRING TO THE TABLE:
- Minimum of 3-4 years of experience in Customer Success, Business Development, or Key Account Management, with a proven track record of managing portfolios of 15-20 medium and large accounts
- Proficiency in English and German is a must; knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus
- Prior experience in selling complex SaaS products
- Full-cycle account management skills, from onboarding to success
- Expertise in owning Customer Success processes
- Experience and knowledge of onboarding clients onto platforms
- Strong collaboration skills with other departments
INTERVIEW PROCESS
Upon the receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavour to respond within 3-5 business days. If your application progresses positively, you will be invited to participate in our comprehensive selection process, which includes the following stages:
- Initial Screening Call (45 minutes)
- Hard Assessment (60 minutes)
- Panel Interview with the Case Study presentation (90 minutes)
- Team get-to know (30 minutes)
After the completion of these interview stages, our hiring team will convene for a debrief session to discuss your application. Following this debrief, our Talent Acquisition Partner will reach out to you to provide feedback and communicate the final decision regarding your candidacy. We value your interest in our organisation and appreciate your participation in our selection process.
WHAT WE OFFER
A sneak peek into your benefits:
- Additional health insurance coverage for 900 EUR per year
- 30 days of remote work allowance
- 28 days of vacation allowance + 1 extra day off for each year you stay with us (capped at +3)
- Subsidy for your UrbanSportsClub membership
- 70 EUR cashback to cover daily expenses
- A personal learning and development budget
- Self-development days allowance (workshops, conferences, training sessions etc.)
- Team events and company events
- Referral bonus for employees
- Corporate benefits
- Humanoo for Humanoos!
- Employee Assistance Programme (EAP) for mental well-being
What we stand for:
- Customer First: We create meaningful, human connections to improve outcomes for our customers and our communities, powered by our world-leading technology, collective ingenuity and culture of caring.
- Embrace Change: We challenge the status quo, experimenting and taking calculated risks to differentiate ourselves from our peers and deliver consistently leading results.
- Grow Together: We welcome everyone to bring their whole self to work, appreciating our uniqueness and always standing together as one team.
About us
HUMANOO is an automated Digital Corporate Wellness Solution for corporations and insurance worldwide that helps people lead healthier lives.
Humanoo helps users improve physical and mental health by offering customised, on-demand programmes for fitness, yoga, mindfulness, sleep, and nutrition.
Humanoos pioneering vision allows users to be rewarded for health activity through monetary and non-monetary rewards, leading to sustained engagement and study-based health improvement.
More than 1500 companies in over 10 countries are already successfully using Humanoo to make their employees and clients healthier and more productive. TK, Coca-Cola, Axel Springer, Korian, Nürnberger Versicherung, and CSS are only some companies using Humanoo.
For more information: https://www.humanoo.com/
YOUR APPLICATION
We appreciate your interest in Humanoo. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected]