ABOUT THE ROLE
With a team of 80 people from over 25 nationalities, Humanoo is building a unique holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.
Position: Customer Success Manager (f/m/d)
Location: Berlin, Germany
Your Mission in a nutshell: As a Customer Success Manager, your mission is clear: you'll employ a proactive, data-driven approach to build strong relationships with our clients and deeply understand their needs. Your goal is to guide them in successfully implementing Humanoo throughout their organisation.
The Team: Join a team of dedicated professionals who work closely with our clients. From onboarding to subscription renewal, we're committed to delivering a top-notch experience, all in the pursuit of a healthier world.
HOW YOU WILL SPEND YOUR TIME
As a Customer Success Manager, here's how you'll make an impact:
- Act as a trusted partner for our existing clients focused on long-term value generation
- Manage a portfolio of customers, with a strong emphasis on retention and growth
- Develop a deep understanding of your customer's needs and ensure their KPIs are met
- Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach
- Be the first point of contact for clients, offering creative solutions to address any challenges
- Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding
REQUIREMENTS
- Minimum of 3-4 years of experience in Customer Success, Business Development, or Key Account Management, with a proven track record of managing portfolios of 15-20 medium and large accounts
- Proficiency in English and German is a must; knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus
- Prior experience in selling complex SaaS products
- Full-cycle account management skills, from onboarding to success
- Expertise in owning Customer Success processes
- Experience and knowledge of onboarding clients onto platforms
- Strong collaboration skills with other departments
INTERVIEW PROCESS
Upon the receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavour to respond within 3-5 business days. If your application progresses positively, you will be invited to participate in our comprehensive selection process, which includes the following stages:
- Initial Screening Call (45 minutes)
- Hard Assessment (60 minutes)
- Panel Interview with the Case Study presentation (90 minutes)
- Team get-to know (30 minutes)
After the completion of these interview stages, our hiring team will convene for a debrief session to discuss your application. Following this debrief, our Talent Acquisition Partner will reach out to you to provide feedback and communicate the final decision regarding your candidacy. We value your interest in our organisation and appreciate your participation in our selection process.
BENEFITS
- Integrity: Acting in the best interest of the Company, Customers, and Employees. Making tough decisions with honesty, transparency, and accountability. Our word is our bond, and we prioritise data-informed decisions.
- Leadership: Owning domains, big or small, with a commitment to excellence. Empowering others, leading with empathy, and communicating clearly. Never stop the learning process and keep on improving as individuals and as a team.
- Together: Valuing contributions, appreciating strengths and weaknesses. No room for discrimination - raising our voices against it. Success is shared, and failure is a chance to learn. ONE TEAM, prioritising each other, giving and receiving feedback with care.
A sneak peek into your Benefits:
Additional health insurance coverage for 900 EUR per year, a monthly subsidy of 70 EUR to cover the daily expenses, permanent contract, 28 days off + 1 more day off for every year you stay with us (capped by 3), 24th and 31st December free and many more…
ABOUT HUMANO
HUMANOO is an automated DIGITAL CORPORATE WELLNESS SOLUTION for corporations and insurance worldwide that helps people lead healthier lives.
HUMANOO has offices in Berlin and Paris and helps users improve physical and mental health by offering customised, on-demand programmes for fitness, yoga, mindfulness, sleep, and nutrition.
HUMANOO's pioneering vision allows users to be rewarded for health activity through monetary and non-monetary rewards, leading to sustained engagement and study-based health improvement.
More than 1500 companies in over 10 countries are already successfully using Humanoo to make their employees and clients healthier and more productive. Some clients include TK, Coca-Cola, Axel Springer, Korian, Nürnberger Versicherung, and CSS.