Customer Success Executive

Posted on September 25, 2025 (about 2 hours ago)

About Us

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.

Why Join Our Team

Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.
Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside physicians, hospital administrators, healthcare professionals, and AI researchers from institutions like El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.
Strategic Investors: We have raised $278 million in funding from top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.
World-Class Team: Our team includes leading healthcare and AI experts ensuring safe, effective technology that improves healthcare delivery and outcomes.

About the Role

We are seeking a Customer Success Executive with health systems experience to ensure clients achieve measurable outcomes through Hippocratic AI’s solutions. The role reports to the Chief Customer Officer.

This role is remote in Tampa Bay, FL, with regular onsite travel to client locations.

Responsibilities

Build and maintain strong relationships with healthcare staff and operational leaders as a trusted resource.
Lead product implementations aligning solutions with nursing workflows and operations.
Train nursing teams and healthcare staff on Hippocratic AI solutions for successful adoption.
Identify opportunities to improve workflows and patient care using AI tools, especially in bedside care and nursing operations.
Manage day-to-day client relationships ensuring seamless communication and addressing operational issues.
Collaborate with product, sales, and engineering teams to address client feedback and improve user experiences.
Establish success metrics including patient outcomes, adoption rates, and operational efficiencies.
Travel extensively to healthcare facilities for onsite support, training, and strategic sessions in Palo Alto.
Collaborate with nursing leadership to share AI best practices and present at conferences/webinars on AI in Nursing.

Qualifications

Must-Have:

Minimum 5 years health systems experience.
Proven experience in customer success, account management, or project management.
Ability to build relationships across all organization levels.
Strong healthcare industry knowledge, clinical workflows, and regulatory requirements.
Experience working with cross-functional teams in fast-paced startups.
Strong project management skills.

Nice-to-Have:

Experience with AI or technology adoption in healthcare.
Advanced knowledge of healthcare workflows and compliance standards.

Important Notice

Beware of recruitment scams impersonating Hippocratic AI. Recruiting communication will come from @hippocraticai.com email addresses. No payment or sensitive personal info will be requested. Report suspicious activity immediately.