• Technical 1st level support for participants of our digital health applications
• Reproduction of technical problems for error analysis
• Escalation of technical problems from 1st level to 2nd level support by ticket creation
• Support in communication with Product and Engineering Teams (QA, Product Managers and Developers)
• Communication of bug fixes to the support team and affected participants
• Support in optimizing our support processes

• You are currently a student and have at least one year until graduation.
• You have native-level German skills and can communicate well in English.
• You are highly organized and can adapt your communication to different target groups.

• First experience in customer service/technical support
• Interest in the digitalization of healthcare and digital health applications (DiGAs)
• Experience with CRM software (e.g., Zendesk)

• Mental health is a human right: We help thousands of people every month who struggle with depression, stress, insomnia, burnout, and other mental stress

• We have a unique product and are at the forefront of research in the field of digital health applications
• The effectiveness of our online therapy programs is continuously evaluated and since 2014 efficacy studies have been published in international and high-ranking journals
• Data is very important to us, and we are transparent about our strategy, goals and results

• As pioneers in the development of applications for mental stress, we are at the forefront of innovation
• We operate in an extremely exciting and emerging market
• We place great value on the personal growth of our employees and actively support their development, including an annual training budget of 500 Euros for working students

• Remote-first culture with optional use of our offices in Berlin and Hamburg if you prefer to work on site

• Fair and equal treatment is the standard of our Anti-Harassment Policy
• Flexible working hours - design your day independently
• Company language is English, with great emphasis on inclusive language
• Transparent salary bands
• Additional 10 paid vacation days for non-birthing parents after the birth or adoption of a child

• 28 vacation days + compensation for public holidays that fall on weekends
• Paid additional leave depending on company affiliation - up to three additional days
• Free or subsidized fitness memberships
• Regular team events

HelloBetter was founded in 2015 as GET.ON Institute for Online Health Trainings GmbH by internationally recognized researchers and psychologists. In more than 30 randomized controlled trials, HelloBetter in cooperation with Leuphana University, Friedrich-Alexander University Erlangen-Nuremberg, Free University Amsterdam, Harvard University and other partners has developed and evaluated 10 online programs from eight specific problem areas that serve both the prevention and treatment of classic mental illnesses such as depression, anxiety or panic disorders, but also topics such as vaginismus or chronic pain. It thus has the broadest study base of all providers.

Meanwhile, six therapy programs from HelloBetter have been approved by the Federal Institute for Drugs and Medical Devices (BfArM) as digital health applications and are available free of charge on prescription for all insured adults. The work of the expert team has been published in international journals (including The Journal of the American Medical Association) and honored with various awards (including Wilhelm Exner Prize in Psychology 2016, EFPA Comenius Prize 2017, Digital Health Award 2018, EU Compass Good Practice 2018 in Mental Health).

The company is based in Berlin and Hamburg and employs more than 130 employees.