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Werkstudent:in Patient Support

Posted on August 25, 2025 (about 12 hours ago)

General Information

Team Lead: Katharina Herte (Team Lead Patient Support)
Talent Acquisition: Celia Nielsen
Employment Type: Working student position, 20 hours, 4-day week, fixed term
Hourly Wage: 13.75 €
Remote Policy: Remote-first culture with offices in Berlin and Hamburg

Your Role

HelloBetter is a pioneer in digital health care. For over 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental stress. Our applications cover various areas including stress management, depression, problematic alcohol consumption, panic disorders and anxiety, vaginismus, and sleep disorders.

Currently, six out of ten HelloBetter applications are approved as digital health applications. They are available free of charge on prescription for all adult insured persons.

You can find more information about HelloBetter in our HelloBetter Handbook. You will also find insights into our Patient Support Team!

Your Tasks

As a Working Student Patient Support, you will support our Patient Support Team for 20 hours per week in the following tasks:
  • Support in (technical) 1st level support for participants of our online health trainings
  • Support our participants via email and chat under supervision
  • Support our social media community (mainly Instagram) under supervision
  • Active participation in expanding our support and consulting services
  • Telephone contact with our participants in case of registration problems

Your Profile

You should definitely bring:
  • You are currently a student in psychology (or similar) and have at least one year remaining until graduation.
  • You have native German language skills and can communicate well in English.
  • You are highly organized and can handle confidential data securely.
A plus would be if you already have some experience in the digital healthcare sector and/or clinical psychology.

Why Us?

Meaningfulness
  • Mental health is a human right: We help thousands of people monthly who struggle with depression, stress, insomnia, burnout, and other mental health issues.
Research & Evidence
  • We have a unique product and are at the forefront of research in digital health applications
  • The effectiveness of our online therapy programs is continuously evaluated and since 2014 effectiveness studies have been published in international, high-ranking journals
  • Data is very important to us, and we are transparent about our strategy, goals, and results
Growth
  • As pioneers in the development of applications for mental stress, we are at the forefront of innovation
  • We operate in a very exciting and emerging market
  • We value the personal growth of our employees and actively promote their development, including an annual training budget of 500 Euro for working students
Remote-First
  • Remote-first culture with optional use of our offices in Berlin and Hamburg, if you prefer to work on-site
Diversity & Inclusion
  • Fair and equal treatment are the standards of our anti-harassment policy
  • Flexible working hours - structure your day independently
  • Company language is English, with a strong focus on inclusive language
  • Transparent salary bands
  • Additional 10 paid vacation days for non-birthing parents after the birth or adoption of a child
Additional Benefits
  • 28 vacation days + compensation for public holidays falling on weekends
  • Paid additional leave based on length of employment - up to three additional days
  • Free or subsidized gym memberships
  • Regular team events
HelloBetter is an equal opportunity employer and encourages applicants of all national origins, genders, sexual orientations, religious backgrounds, gender identities, and people with disabilities to apply.
Privacy Policy for Applicants

About Us

HelloBetter was founded under the name GET.ON Institute for Online Health Trainings GmbH in 2015 by internationally recognized researchers and psychologists. In over 30 randomized controlled studies, HelloBetter has developed and evaluated 10 online programs in eight specific problem areas, serving both the prevention and treatment of classic mental illnesses such as depression, anxiety or panic disorders, but also addressing issues such as vaginismus or chronic pain. HelloBetter has the broadest study base among all providers.

Meanwhile, six therapy programs from HelloBetter have been approved as digital health applications by the Federal Institute for Drugs and Medical Devices and are available for all insured adults free of charge on prescription. The work of the expert team has been published in international journals (including The Journal of the American Medical Association) and recognized with various awards (e.g., Wilhelm Exner Prize in Psychology 2016, EFPA Comenius Prize 2017, Digital Health Award 2018, EU Compass Good Practice 2018 in Mental Health).

The company is headquartered in Berlin and Hamburg and employs over 130 people.

Your Application at HelloBetter

Thank you for your interest in HelloBetter and our commitment to advancing digital mental health. To proceed with your application, please complete the following short form.

Submit your CV in English or German. You may also include additional documents that showcase your recent achievements, such as a cover letter, certificates, letters of recommendation, or any other significant information about yourself.

Make sure your total file size doesn't exceed 20 MB. To keep things streamlined, please upload your files in either PDF or JPG format, as we do not accept Word documents.

If you encounter any difficulties while uploading your files, feel free to reach out to us via email at [email protected].