Strategic Account Manager
Posted on February 21, 2026 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About The Role
Hello Patient is hiring a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary relationship holder for your accounts, responsible for ensuring customers consistently realize value from Mia, identifying risks early, and helping customers expand how they use HelloPatient over time.
This is a proactive, ownership-driven role. You’ll maintain a clear, up-to-date understanding of how each account is performing, monitor key signals to catch issues before they escalate, and partner closely with internal teams to drive resolution.
Customers should view you as a trusted partner, essentially an extension of their team who understands their business, not just a point of contact for a software vendor.
While you’ll stay involved during the initial implementation to establish the relationship and ensure smooth handoffs and communication, your core responsibility ramps up after go-live to own the customer experience, manage communication and expectations, and be accountable for long-term customer success.
What You'll Do
Own Account Health
- Maintain real-time visibility into account performance—monitor KPIs, investigate anomalies, and partner with QA to identify and resolve issues before they escalate. Ensure risks are communicated proactively to customers and internal teams.
Manage Customer Relationships
- Serve as the primary point of contact for your accounts.
- Establish consistent communication rhythms, manage expectations through changes and escalations, and advocate internally for customer needs.
- Lead customer-facing communications during implementation to build relationships early, and ensure smooth handoffs to ongoing success with clear ownership and context.
Drive Performance & Growth
- Understand each customer's goals and success criteria.
- Partner with our Business Analyst to define the right metrics, interpret performance data, and translate findings into clear narratives.
- Identify expansion opportunities based on performance and evolving customer needs.
- Partner with Sales and Solution Engineers to scope and support new use cases.
What We're Looking For
Must have
- 3+ years in account management, customer success or similar client-facing role.
- World-class communication skills, both written and verbal, including the ability to read between the lines and both hype up and de-escalate challenging customer situations.
- Strong attention to detail, ensuring nothing falls through the cracks when communicating customer updates to internal teams.
- Proactive and self-directed with a strong bias towards action.
- Ability to think critically and independently—able to work through problems with ambiguity.
- Thrive in a fast-paced, demanding startup environment.
Preferred
- Experience in healthcare, health tech, or working with medical practices.
- Proficiency using AI/automation tools daily to drive productivity and workflow.
- Background in operations, revenue cycle, or practice management.
- Comfortable working with data—able to interpret metrics, spot trends, and use SQL or AI tools for basic data manipulation.
Compensation
Base salary: $120K–$160K
Equity: Meaningful ownership in a fast-growing healthtech startup.
About Hello Patient
Hello Patient is transforming healthcare communication through advanced conversational AI. Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.
How to Apply
To apply for this role, click the "Apply for this Job" button on the listing or visit the application URL below and complete the online application.
Application Link
https://jobs.ashbyhq.com/hellopatient/01fb5c42-1fca-4b50-af14-f88ff080b21f/application