About the Role

What You'll Do

• Work with clients and internal product teams to understand business and technical requirements for integrations
• Lead technical discovery sessions with customer engineering and IT teams to map infrastructure and security requirements
• Translate clinical and business workflows into technical specifications (REST APIs, webhooks, event streams, middleware)
• Plan and design integration architectures that adapt to customer workflows and minimize conflicts

• Develop production-quality Python integrations connecting Mia to EHR systems (FHIR/HL7), practice management software, and data warehouses
• Build robust data pipelines using APIs, middleware, and various data exchange methods
• Write clean, maintainable code with logging, monitoring, and graceful error handling
• Create reusable integration modules and patterns to accelerate implementations

• Conduct functional, system integration, and user acceptance testing to ensure data integrity and accuracy
• Validate solutions meet customer requirements and business objectives
• Oversee installation and configuration of customer systems and resolve deployment conflicts

• Provide Tier 2/3 technical support for production environments
• Serve as primary technical contact for integration-related incidents and resolution
• Diagnose and resolve complex issues post-installation and deliver performance tuning

• Create and maintain technical documentation for internal and external audiences (integration specs, API guides, training materials)
• Provide hands-on training to customer teams and document integration playbooks
• Work cross-functionally with sales, product, engineering, and support teams to ensure alignment
• Build automation tools for common tasks (data mapping, validation testing, deployment)

What We're Looking For

• 3+ years building software applications or data integration pipelines in production
• Strong technical proficiency: advanced Python; deep understanding of APIs (REST/SOAP), webhooks, and auth standards (OAuth, API keys, JWT); experience with JSON/XML and data transformation; solid SQL and relational databases (PostgreSQL or similar)
• Direct customer experience: led technical conversations with external stakeholders and delivered customer-facing solutions
• Problem-solving excellence: ability to diagnose and resolve complex technical issues
• Communication mastery: strong verbal and written skills to explain technical concepts to technical and non-technical stakeholders
• Project management skills: organize and manage multiple integration projects and meet deadlines
• Customer-focused mindset: client-oriented with empathy
• Self-directed and adaptable: comfortable owning projects end-to-end with minimal supervision

Bonus Points

• Experience with healthcare data standards (FHIR, HL7 v2/v3) or regulated-industry integrations
• Background in high-growth B2B SaaS or startups
• Familiarity with integration platforms/middleware (MuleSoft, Boomi)
• Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker)
• Knowledge of CI/CD and infrastructure-as-code
• Proficiency in additional languages (Java, JavaScript, C#)
• Previous technical account management or professional services experience
• Experience with project management tools (Jira, Linear)

What to Expect

• Shadow existing integrations and customer calls
• Complete your first integration under guidance
• Learn the tech stack, deployment processes, onboarding workflow, and documentation standards

• Own 2-3 customer integrations from analysis to deployment
• Build reusable components for the integration library
• Independently lead discovery calls and testing cycles
• Provide tier 2/3 support for existing integrations

• Manage active customer integration projects across stages
• Balance new implementations with support and optimization
• Participate in on-call rotation for integration-related incidents
• Continuously improve integration processes and tooling

Compensation