Customer Integration Engineer
Posted on May 23, 2026 (about 1 hour ago)
About the Role
Hello Patient is building Mia, an AI assistant that transforms how healthcare providers engage with patients. We're hiring a Customer Integration Engineer — you'll be the technical backbone connecting Mia to our customers' existing systems. You'll own the full integration lifecycle, from initial discovery with customer IT teams to building production-grade connectors and providing ongoing support.
This is an impactful technical role where you'll write code daily and work directly with healthcare customers to solve their unique challenges. You'll collaborate closely with our agent platform team to design and implement new integration approaches as we scale. Client presence matters — you'll be the primary technical contact for customers, so strong communication skills are as important as strong code.
This role suits an engineer who thrives on variety, ownership, and real customer impact.
What You'll Do
Build & Ship Integrations
- Develop production-quality integrations connecting Mia to EHR systems, practice management software, and data warehouses
- Build robust data pipelines using APIs, middleware, and various data exchange methods
- Create reusable integration modules to accelerate future implementations
- Handle technical configuration for new customers and resolve deployment conflicts
Own the Customer Relationship
- Lead technical discovery sessions with customer engineering and IT teams
- Serve as the primary technical contact for integration questions and incident resolution
- Translate clinical and business workflows into clear technical specifications
Support, Document & Improve
- Provide Tier 2/3 support for production environments
- Create and maintain technical documentation, integration playbooks, and training materials
- Identify opportunities to improve and automate integration processes over time
What We're Looking For
Must Have
- 5+ years of experience in software development, data engineering, or integration work in production environments
- Proven track record building and maintaining real integrations — data pipelines, API integrations, or similar
- Python experience
- Experience with APIs (REST/SOAP), webhooks, and authentication standards (OAuth, JWT)
- Strong communication skills and comfort leading technical conversations with clients
- Ability to work independently, manage multiple projects, and thrive in a fast-paced startup environment
Preferred
- Familiarity with healthcare data standards (FHIR, HL7) or EHR integrations
- Background at a B2B SaaS company or startup
- Experience with cloud platforms (AWS, GCP, Azure) or containerization (Docker)
- AI-native mindset — comfortable building around AI tools and platforms
Compensation
Base salary: $110,000 – $160,000 USD annually, depending on experience.
About Hello Patient
Hello Patient is transforming healthcare communication through advanced conversational AI. The founding team spent years scaling Carbon Health's technology and saw how much clinical time is consumed by administrative work. Their AI platform proactively engages patients through perfectly timed calls and texts, resolving interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, the technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement. Backed by Scale and 8VC.
How to Apply
To apply, click the "Apply for this Job" button on the job posting or visit the application page URL below and complete the online application.
Application Link
https://jobs.ashbyhq.com/hellopatient/88991f09-8d34-47c9-8bbd-2fc274b9f6b1/application