Conversational Designer
Posted on April 23, 2026 (about 1 month ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About The Role
Hello Patient is hiring a Conversational Designer to shape how our AI agents communicate with patients in real, high-stakes conversations.
This role sits at the intersection of product, behavior, and language. You will iterate on and improve existing agent behaviors to make them more effective, reliable, and human in real-world conditions. Our agents have seconds to build trust, handle objections, and complete tasks without human intervention.
You will work closely with Product and Engineering to evaluate production conversations and identify opportunities to improve outcomes — driving measurable impact on containment rate, task completion, and overall patient experience.
What You'll Do
- Define how agents respond across real-world scenarios (frustration, urgency, confusion, resistance)
- Design conversations that balance empathy, efficiency, and task completion
- Help agents establish trust quickly and guide users toward successful outcomes
- Analyze real interaction data to identify drop-off points and areas for improvement
- Optimize for containment rate — resolving conversations without human intervention
- Iterate quickly based on production metrics and qualitative conversation review
- Write and test structured prompts that shape agent behavior and tone
- Partner with Product and Engineering to integrate conversational logic into the product
- Develop reusable frameworks that scale across conversation types and use cases
What We're Looking For
Must have
- 2+ years in conversation design, UX writing, prompt engineering, linguistics, behavioral research, or similar roles
- Exceptional critical thinking and problem-solving skills
- Strong ability to understand and model human behavior
- Experience with structured thinking (prompts, logic, systems, or frameworks)
- High curiosity and willingness to challenge assumptions
Preferred
- Background in linguistics, psychology, philosophy, or related fields
- Experience with AI products, chatbots, LLMs, or prompt engineering
- UX, conversation, or behavioral design experience
- Comfortable in fast-paced, early-stage environments
Compensation
Base salary: $120,000–$160,000
Equity: Meaningful ownership in a fast-growing healthtech startup
Compensation Range: $120K - $160K
Application
To apply, please visit the online application page:
https://jobs.ashbyhq.com/hellopatient/6aa0f900-ed0a-45a7-94de-9434a5f40681/application
Instructions
Click the 'Apply for this Job' button on the job listing and complete the application form.