Implementation Manager
Posted on December 10, 2025 (about 2 hours ago)
About HeartFlow
HeartFlow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive HeartFlow FFRCT Analysis—provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. HeartFlow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway, helping clinicians identify stenoses (RoadMap™ Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). With more than 400,000 patients analyzed worldwide, the pipeline of products is growing rapidly—and so is the team.
Role Overview
The Implementation Manager (contract) will cover a 12-month maternity leave. This role drives clinical adoption and commercial growth initiatives with HeartFlow's AI-enabled SaaS solution. You will lead the process for integrating HeartFlow technology into onboarding customer accounts, ensuring rapid issue resolution, customer satisfaction, and loyalty. This position is part of the Customer Success team and is field-based, with approximately 30% travel.
Key Responsibilities
- Lead HeartFlow's implementation process for integrating technology into new customer accounts.
- Manage implementation projects for new products or features.
- Provide end-user and commercial team training on HeartFlow products and CT data requirements following training plans.
- Deliver clinically relevant and technical information in response to customer and commercial inquiries.
- Document and track customer feedback, training, complaints, and resolutions in HeartFlow's CRM system.
- Collaborate with internal stakeholders to redesign and improve customer support processes.
- Support commercial growth by helping to design solutions, data insights, and tools.
- Respond to escalated technical issues from customers or commercial team.
Skills & Qualifications
- Knowledge and experience with CCTA (Cardiac CT Angiography) required.
- Cardiology, imaging, or related product experience.
- Possibly a radiographer background with strong technical/clinical exposure.
- Proven project management experience (certification a plus).
- Highly well-organized and able to manage multiple concurrent projects.
- Positive, energetic personality; comfortable in front of groups/customers.
- Strong customer focus and adaptability.
- Excellent problem-solving skills, especially under pressure.
- Knowledge of hospital operations and technology implementation.
- Strong verbal and written communication skills to engage technical, clinical, and cultural backgrounds.
- Responsible and accountable, able to manage timelines and deliverables effectively.
- Knowledge in at least one of digital health technologies, healthcare IT (PACS, EMR), or healthcare management.
Education & Experience
- BS, MS, or other relevant degree in engineering, sciences, or medical imaging.
- 3+ years of technical/clinical experience with advanced degree, or 5+ years equivalent work experience.
- Prior experience in digital health, healthcare IT, or regulated healthcare environment preferred.
Other Details
- Contract length: 12 months (maternity cover).
- Field-based, travel ~30%.
- Based in Europe (Belgium, Italy, or UK).
How to Apply
Applications can be made through the job posting page on HeartFlow's Greenhouse site or HeartFlow's careers site. Candidates should prepare their resume/CV and cover letter as required by the application form. Please ensure that all submitted information is accurate and complete. HeartFlow values equal opportunity employment and does not discriminate against applicants based on protected characteristics.