About Heartflow

Job Responsibilities

• Lead Heartflow’s implementation process for integrating technology into new customer accounts.
• Manage implementation projects for new products or features involving commercial teams and customers.
• Provide end-user and commercial team training on Heartflow products and CT data requirements as per training plans.
• Provide clinically relevant and technical information and solutions in response to inquiries regarding Heartflow technologies.
• Document and track customer feedback, training, complaints, and resolutions in CRM system and improve customer issue knowledge base.
• Manage implementation project funnel by tracking progress, identifying risks, and providing activation timeline projections to leadership and commercial team.
• Design and develop solutions, data insights, and tools supporting commercial growth based on customer and commercial team feedback.
• Effectively lead customer teams ensuring adherence to project goals and plans while mitigating scope creep.
• Manage End-to-End Workflow Build coordinating internal and customer teams to map, document, and validate current processes ensuring high product adoption.
• Ensure all Go-Live criteria are met and signed off by both teams, providing support during and post activation.

Skills Needed

• Positive, energetic personality comfortable in front of groups/customers.
• Customer-focused and adaptable mentality.
• Excellent problem-solving ability, especially under pressure.
• Knowledge of hospital operations and hospital implementation of new technologies.
• Excellent verbal and written communication skills, catering to a wide range of technical, clinical, and cultural backgrounds with professional etiquette.
• Responsible and accountable, able to manage multiple projects involving customers and colleagues from various technical and clinical backgrounds.
• Ability to delegate and manage goals and activities of other employees.
• Knowledge in at least one area: digital health technologies, healthcare IT (PACS, EMR, CVIS, HIPAA, PHI protections), healthcare management, or relevant health industry experience for integrating new technologies.
• Preferred but not required: experience with Salesforce or other CRM, cardiology clinical, imaging, or product experience.

Educational Requirements & Work Experience

• BS, MS, or other relevant education in engineering or sciences.
• 3+ years experience in a technical or clinical field with advanced degree, or 5+ years equivalent work experience.
• Project/program management experience required.
• Extensive experience with EPIC and/or similar EMR systems required.
• Clinical/medical background preferred.
• Prior experience in digital health, healthcare, or regulated environment preferred.