Senior Network Operations and Strategy Associate
Posted on July 20, 2025 (about 11 hours ago)
About the Senior Network Operations and Strategy Associate at Headspace
The Senior Network Operations and Strategy Associate will be a core player supporting the scale, oversight, and operational excellence of Headspace’s clinical provider network. Blending strategic thinking with hands-on execution, this role is key to designing, optimizing, and implementing clinical operations workflows throughout the provider lifecycle. This individual should be a data-driven operator with a knack for identifying operational inefficiencies and developing scalable solutions for manual processes. This position will be highly cross-functional, collaborating with many different teams to identify and address operational improvement opportunities. The ideal candidate will be proactive and learn and evolve quickly in a fast-paced environment to ensure we can provide the best support possible to our members.
What you will do
- Execute: drive optimization and implementation of clinical network operations workflows, such as provider offboarding procedures and pay dispute investigation and resolution
- Optimize: identify opportunities for operational efficiency and spearhead initiatives to revise, re-tool, and/or automate processes
- Support: assist in clinical network capacity monitoring and implementation of levers to adjust staffing resources and availability
- Manage: provide ongoing monitoring, validation, and QA of provider payments and reimbursement process, including provider incentive payouts
- Document: create and maintain internal operations playbooks and SOPs with aligned SLAsMeasure: guide operational KPI development, conduct ongoing monitoring, and escalate performance issues to relevant stakeholders
What you will bring
Required Skills:
- 4+ years experience with management consulting, strategy & operations, or provider network management
- Strong data and analytic skills; proficient with Excel modeling and ability to work with data to extract actionable insights
- Structured problem solver who can break projects down into smaller parts and manage competing priorities at the same time
- Highly organized with the ability to balance attention to detail with big picture strategic execution
- Excellent communication and cross-functional collaboration skills
- High level of accountability and ownership
- Effective and concise communication and documentation
- Desire to drive impact and improve processes
- Curious and growth mindset; be adaptable and flexible with ability to navigate ambiguity
Preferred Skills:
- Digital health and/or start-up experience a plus
Location
We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF) and Los Angeles (LA). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF and LA areas, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.
Pay & Benefits
The anticipated new hire base salary range for this full-time position is $79,200-$125,000 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Individual compensation is determined by a candidate’s location as well as a range of factors including unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range. The total rewards package includes base salary, stock awards, healthcare coverage, wellness stipend, retirement savings match, Headspace membership, parental leave, and more.
About Headspace
Headspace exists to provide every person access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members worldwide get effective, personalized, and accessible support whenever and wherever needed. Headspace values include Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage, which shape decisions, collaborations, and culture. They strive for a collaborative, inclusive culture with a mission to shape the future of mental health care. The company is an equal opportunity employer committed to diversity, equity, inclusion, and belonging.
Why You’ll Love Working Here
- A mission that matters—with impact you can see and feel
- A culture that’s collaborative, inclusive, and grounded in our values
- The chance to shape what mental health care looks like next
- Competitive pay and benefits that support your whole self
How to Apply
Applications can be made online through the Headspace job board page linked on the job post (https://job-boards.greenhouse.io/hs/jobs/7079780). Candidates need to follow the instructions provided by the recruiter regarding their specific salary range and hybrid work model details. They can submit their application including personal details, resume, and cover letter via the online form on the job post page. Candidates with disabilities can inform the Talent Acquisition team by filling the assistance form linked in the job description.