Join our Talent Community as an Online Mental Health Coach!

Important Notes

• We provide 24/7 support to our members, which means coaches may be asked to work some holidays per year.
• We cannot hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we cannot provide any clinical supervision towards licensure.
• We cannot employ candidates residing outside of the US. Due to healthcare services nature, all work must be provided in the U.S. Data, specifically personal health information, may not be accessed, disclosed, or used outside of the U.S. The U.S. includes the 50 states, not territories like Puerto Rico.
• Headspace also supports French or Spanish speaking members and has bilingual French/English and Spanish/English speaking coaches. Bilingual coaches will provide text-based coaching to members in both languages depending on demand and scheduling. They will also provide regular coaching to English-speaking general audience as well.

Responsibilities

• Carry a flexible caseload of members (up to 29hrs/week) and complete intakes of new members
• Attend and respond to multiple tasks and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (discovery sessions, care plans, daily notes, and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with member's Clinical Team on their care plan
• Provide coaching support on topics such as depression, anxiety, stress management, relationships, communication, and career
• Collect information on risk with members using the Columbia-Suicide Severity Rating Scale (C-SSRS) and take appropriate next steps to escalate care as needed

For Bilingual Mental Health Coaches Only

About You

• Excel at empathetic listening through video and text-based chat, providing compassionate support throughout personal growth
• Create a sense of warmth, openness, and calmness through video and text-based chat
• Relate to others and connect quickly
• Work well within a team and demonstrate exceptional interpersonal skills
• Open to receiving and providing constructive feedback
• Adaptable and comfortable with ambiguity, novel situations and change
• Strong critical and creative thinker
• Comfortable using multiple technological tools and quickly adapt to technological developments
• Culturally responsive and capable of working with diverse populations
• Show resilience, remaining calm under pressure and multitasking when necessary

Required Education and Experience

• Minimum two years of coaching experience, including 6 months under direct supervision with a qualified, credentialed or licensed supervisor
• Board Certified as an NBC-HWC, and/or ICF-ACC, ICF-PCC, ICF-MCC coach
• Minimum two years relevant experience in the mental health industry
• Knowledge of coaching techniques like Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Ability to deliver video and text-based care, including managing multiple text/chats simultaneously
• Fluency in Google Suite, Zoom
• Private, appropriately lit business environment for video coaching sessions

Additional Requirements to Qualify as a Bilingual Mental Health Coach

• Demonstrate proficiency in video and text/chat including understanding complex texts and speaking proficiently in video sessions
• Recognize and respond to implicit meaning in video or text/chat
• Express ideas fluently without much searching for vocabulary
• Effectively use language for social, coaching, and professional situations
• Create well-structured and detailed responses on complex topics

Preferred but not required

• MA degree in psychology, social work, or counseling related field
• Bilingual
• Experience with triage and team-based care models
• Experience with video and text-based care platforms

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