Online Mental Health Coach
Posted on September 19, 2025 (about 2 hours ago)
Join our Talent Community as an Online Mental Health Coach!
Join our Coach Talent Community to express interest in future coach role openings as well as to receive communication from Headspace (formerly Ginger) to stay up to date on new initiatives, webinars, job openings, and more. You can expect to hear from us about once a month in your inbox. In the meantime, check out the page to learn more about what it is like to be part of the Headspace care team.
Thank you in advance for providing your information. Though we are not currently interviewing for coaches, when a role becomes available this information can help us assess your background for future roles and fast track your application.
As a part-time mental health coach, you play an instrumental role in making the Headspace mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints with their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate ongoing progress.
Coaches are an integral part of each member's multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.
Headspace Care coaching is delivered through text-based-chat and video within the Headspace app. In addition to coaching our members, you'll also have biweekly 1:1 supervision outside of your coaching hours and our Team Meeting recordings will be available for you to view when they are available.
Headspace coaches are ready to be part of a community working collaboratively to make mental health support accessible to everyone, no matter their background or experience.
Important Notes
- We provide 24/7 support to our members, which means coaches may be asked to work some holidays per year.
- We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.
- We are unable to employ candidates residing outside of the US. Due to the nature of healthcare services provided to our customers, partners, and members, all work must be provided in the U.S. Data, specifically personal health information, may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States—it does not include U.S. territories like Puerto Rico.
- Headspace provides support to French or Spanish speaking members and has bilingual French/English and Spanish/English speaking coaches on its team. Bilingual coaches are required to provide text-based coaching to members in both languages depending on demand and scheduling, and may also provide regular coaching to English-speaking general audience.
Responsibilities
- Carry a flexible caseload of members (up to 29hrs/week) and complete intakes of new members.
- Attend and respond to multiple tasks, situations, and responsibilities simultaneously throughout your shift.
- Maintain accurate and timely documentation and paperwork (discovery sessions, care plans, daily notes, and other required paperwork).
- Excellent communication, writing and typing skills (spelling, grammar, syntax).
- Collaborate through notes with member's Clinical Team to collaborate on their care plan.
- Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career.
- Collect information on risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking appropriate steps and escalating care as needed.
About You
- Excel at empathetic listening, building strong rapport through video and text-based chat, and providing compassionate support throughout the process of personal growth.
- Ability to create a sense of warmth, openness, and calmness through video and text-based chat.
- Ability to relate to others and connect quickly.
- Work well within a team and demonstrate exceptional interpersonal skills with colleagues.
- Open to receiving and providing constructive feedback.
- Adaptable and comfortable with ambiguity, novel situations and change.
- Strong critical and creative thinker.
- Comfortable and experienced with using multiple technological tools in day-to-day work and able to adapt and grow with technological developments quickly.
- Culturally responsive provider, open to working with diverse populations.
- Shows resilience, remains calm under pressure and able to multi-task when necessary.
Required Education and Experience
- Minimum two years coaching experience, with at least 6 months under direct supervision by a qualified, credentialed or licensed supervisor.
- Board Certified as NBC-HWC, and/or ICF-ACC, ICF-PCC, ICF-MCC coach.
- Minimum two years relevant experience in the mental health industry.
- Knowledge of coaching techniques like Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
- Ability to deliver video and text-based care, including managing multiple text/chats simultaneously.
- Fluency in Google Suite and Zoom.
- Private, appropriately lit business environment for video coaching sessions.
Additional Requirements for Bilingual Mental Health Coaches
- Demonstrate proficiency in video and text/chat in Spanish or French and English.
- Understand a wide range of longer and demanding texts and speak proficiently in video sessions.
- Recognize and respond to implicit meaning in video or text/chat.
- Express ideas without excessive vocabulary searching.
- Effectively use language for social, coaching, and professional situations.
- Create well-structured and detailed responses on complex topics.
Preferred but not required
- MA degree in psychology, social work or counseling related field.
- Bilingual.
- Experience with triage and team-based care model.
- Experience with video and text-based platform care delivery.
Privacy Statement
All member records are protected according to Headspace's Privacy Policy. Employees and contractors cannot access Headspace products/services but will receive benefits per company plan. To avoid dual relationships, applicants who have received coaching or clinical services at Headspace must wait until care is complete before applying. If hired, the account will be deactivated during employment. Ethical obligations may entail delayed start or leave to protect all parties involved. Personal information use details are available on Headspace's applicant notice page.
Apply for this job
Please apply through the Headspace job portal by submitting your application with the required fields including personal information, coaching certifications, experience, and availability. Ensure all necessary documentation such as a resume and cover letter are attached. Applications should meet the legal work authorization criteria for the United States. For details and to start the application process, visit the Headspace careers website.