Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Their goal is to make great healthcare affordable, improve patients' health, and restore fulfillment for providers through empathy and AI-powered solutions.

At Guidehealth, the mission is to make great healthcare affordable for all through technology, accountability, continuous learning, innovation, and empathy. Customer Service Guides are tech-savvy, resilient, and passionate about helping others, serving as trusted voices for members and providers, guiding them through healthcare complexities with empathy and confidence.

Responsibilities include handling 30-40 calls a day, managing various communication channels (calls, chats, texts, emails, video, co-browsing), resolving calls within 6 to 8 minutes, navigating multiple systems simultaneously, ensuring accurate, timely, and empathetic solutions, educating customers on their plans, maintaining professional and thorough documentation, and following HIPAA and confidentiality standards.

Must have at least 2 years of healthcare contact center experience and 3+ years of overall customer service experience. An Associate or Bachelor's degree is preferred. Experience in multi-channel customer service is required, along with tech-savviness, strong communication, listening and problem-solving skills, and a calm, empathetic professional presence in high-volume situations.

Work schedule is Monday to Friday, 8:00 AM to 6:00 PM Central Time. This is a temporary 12-week role for 40 hours per week. The role offers growth opportunities into Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant) roles.

Guidehealth operates fully remotely with comprehensive benefits for full-time employees working 30+ hours per week. Benefits include medical, dental, vision plans, 401(k) with employer match, life and disability insurance, employee assistance program, paid time off, paid parental leave, and professional development resources.

The compensation range is hourly between USD 21 and USD 22, paid bi-weekly. Final pay depends on skill set, experience, education, location, and certifications.

The company is an equal opportunity employer committed to diversity, inclusion, and the protection of patient and company data, following HIPAA and data security policies. Employees must have their own internet connection with specified speeds and will be provided the necessary equipment for remote work at no cost.