Senior Service Strategy Activation Lead
Posted on August 25, 2025 (about 5 hours ago)
About the job
People Experience (PX) is the team at Google that delivers hire-to-retire experiences for Google employees. We deliver end-to-end global Human Resource (HR) processes. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Google employees and Market-level HR support.
In this role, you will be focused on transforming Google's People Operations service delivery. You will drive initiatives like Artificial Intelligence (AI)-powered transformations, Service Delivery Transformation through intelligent operations and measurement frameworks.
Responsibilities
- Manage the service model design strategy by data-motivated analysis and problem structuring. Advocate the Google employees and People Operations (POps) teams, build measurement frameworks to uncover unmet needs across the service journey.
- Develop business cases with return on investments, impact assessments, and resource requirements to secure executive buy-in for service projects.
- Collaborate with product and technical teams to prioritize initiatives on technology roadmaps, ensuring development and implementation of service capabilities.
- Lead cross-functional project teams to drive projects.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in program or project management, or managing cross-functional or cross-team projects.
Preferred qualifications
- Certification in Program Management.
- Experience in managing cross-functional or cross-team projects.
- Experience in stakeholder management.
- Ability to identify, collect, and analyze data to help selection making.
- Excellent communication skills for executive audiences to present information through presentations.
How to apply
To apply, use the provided application link on the Google Careers website for this job post. You may have the opportunity to share your preferred working location: Gurugram, Haryana, India or Hyderabad, Telangana, India.
Further information and privacy policies can be reviewed through the links provided on the application page.