Company Overview
GAIA is one of the world's leading companies in Digital Healthcare. We develop software that helps patients manage psychological problems and cope better with organic diseases. As a patient-centered company, we value high service quality and a top-class helpdesk.
Job Title
Teamleiter/in Call-Center/Help Desk (m/w/d)
Job Description
We are looking for an experienced and committed Team Leader for our Call-Center/Help Desk to lead and develop our team.
Responsibilities
- Expansion and leadership of a team of up to 25 employees in our Service Center based on key figures aimed at continuous productivity improvement
- Personnel planning and optimization of daily workflows using the Lean Management approach
- Mentoring and development of the team toward a performance culture
- Ensuring high service quality to achieve high customer satisfaction
- Reporting to management on team performance with key figures including improvement measures
- Monitoring and evaluating performance, implementing measures for continuous improvement
Profile
- Proven experience in building and/or leading a team in a Service Center and/or Call Center
- High leadership competence
- Strong communication and interpersonal skills with the ability to lead and inspire a motivated team
- Strong problem-solving skills and ability to work under pressure and prioritize effectively in a dynamic environment
- High self-motivation and strong productivity and quality awareness
- Experience implementing state-of-the-art technologies, processes, organizations, and key figures in a Service Center/Call Center
- Experience in healthcare is an advantage
Our Offer
- A challenging, meaningful, and fulfilling leadership role in a dynamic and patient-oriented environment with high personal responsibility
- Opportunity to develop and implement innovative concepts
- Modern digital infrastructure
- Pleasant working atmosphere and a motivated and professional team
- Remote Work within Germany with travel activities
Application
If you are an engaged leader with passion, ready to take on the challenges of the digital health landscape and support our mission to provide excellent care for patients, doctors, and psychotherapists, we look forward to your application.