Teamlead Operations (Therapy Access) I starting immediately I Hamburg

• You manage and develop our growing Therapy Access team (currently 10+ persons), consisting of two distinct subteams: self-payer care & health insurance (GKV, 140a, PKV).
• You motivate your team to help our patients as best as possible and enable them to give their best.
• You develop an operational structure with your subteam leads to efficiently guide patients into appropriate care – across all channels and products.
• You design and monitor key KPIs (e.g., conversion rates, time to therapy start, capacity utilization) and work data-driven and structured.
• You are responsible for continuous process and tool improvement – together with Therapy Ops, Product, Marketing & Tech.
• You ensure seamless collaboration with other teams (e.g., support, billing, care management) and smooth handover to the next process step.
• You play a key role in our care growth – your team is the gateway for all patients.

• Meaningful job at the intersection of psychology and digitization improving patient care.
• Culture & teamwork: Regular team events, offsites, and a motivated team with a great company culture rated 8.8/10 in recent employee surveys.
• Steep learning curve: Insights into innovative mental-health startup work with autonomy, interesting tasks, and space for your own concepts and processes.
• Agile environment: Agile project management methods and tools for clear goals, transparent progress, and performance measurement.
• Employee participation program (VSOP).
• Benefits: 30 days of vacation, choice between Urban Sports Club membership or Givve-Card (50€ per month), and above-average 25% company pension contribution.
• Flexible & hybrid work: Flexible hours and possibility for mobile work even within the EU by arrangement with your team lead.
• Learning & development: Annual training budget of 500€ to support your career.
• Office: Beautiful office in central Hamburg with lunch breaks by the Alster, equipped with organic fruit, coffee, drinks, and snacks. Flexible dress code.

• At least 3 years of professional experience in an operational, process-oriented area with team or KPI responsibility – ideally with funnel logic or in a healthcare/customer-facing context.
• Good understanding of sales funnels, matching processes, or comparable operational journeys.
• Ideally experience building, scaling, or restructuring an operational team.
• Strong in implementation, structured in control, and confident in data analysis.
• Leadership experience (direct or indirect) and strong understanding of enablement & responsibility.
• Empathy, clear communication, and high quality standards for yourself and your team.
• Fluent in German (C2 level) and proficient in English (minimum C1).

Application process