Process Manager Healthcare – Digitization & Efficiency
Posted on August 25, 2025 (about 13 hours ago)
In the tribe "Healthcare Journey" (HCJ), we support people in leading a better and healthier life and offer transparent protection in the event of a claim. For this, good and efficient processes throughout the entire end-to-end service process for our customers are a very important prerequisite.
What to Expect
For further analysis, derivation, and implementation of measures to increase process efficiency and for collaboration in the squad "Service Processes & Efficiency" (LPE), we are looking for you as a Process Manager. You will assist the team with the following tasks:
- You analyze existing benefit processes in health and long-term care insurance and derive optimization potentials
- You identify efficiency potentials, especially through digitization and automation
- You document processes in a Business Process Modeling tool such as Camunda
- You develop target processes and create business cases to evaluate measures
- You implement measures involving relevant interfaces and accompany the implementation
- You control the further development and benefits controlling of already implemented measures
What You Bring
- You fit well with us if you have successfully completed your studies in an economic, insurance-related, or comparable field and have already gained experience in the process environment
- You have proven experience in process management and process modeling (ideally with Camunda)
- You have experience in cross-departmental collaboration and stakeholder management
- You think analytically and strategically while always keeping the big picture in mind
- You ideally know the procedures of service processes in health and/or long-term care insurance
- You work independently, contribute proactively and feel comfortable in an agile work environment
- You communicate confidently, are team-oriented, and present yourself confidently - internally and externally
Excited about something new? Niklas Prinz looks forward to your application.
If you have any questions, our recruiting team is available. You can reach us at [email protected].
You want to learn more about AXA as an employer and dive deeper into our work environments? Then you are exactly right on our career page!
About AXA
AXA Germany is part of the AXA Group, one of the world's leading insurance companies focusing on Europe, North America, and the Asia-Pacific region. As one of the largest primary insurers in Germany, we serve around 8 million customers in the areas of retirement provision and insurance.
What drives us at AXA? Our curiosity and our courage for innovation! Together with over 8,000 colleagues throughout Germany, we actively shape the future of insurance.
We are looking for creative and analytical minds who are not discouraged by challenges. With us, you can expect an environment where ideas and feedback meet open ears, projects quickly get off the ground, and "monotony" is a foreign word. We foster a culture of openness and appreciation and welcome diversity in all its forms.
We are people with edges and corners who approach each other without hesitation. At AXA, we welcome you with open arms regardless of gender, origin, sexual orientation, disability, or other facets.
We want the application process to be fair and accessible to all. If you need support during the application process, please contact us at [email protected]. The colleagues from the recruiting team will be happy to assist you.
Interested? Niklas Prinz is looking forward to your application.
If you have questions, our recruiting team is available at [email protected].
You want to learn more about AXA as an employer? Visit our career page!