About the Company

About the Role

Responsibilities

• You are responsible for written, telephone, and chat communication with our customers, ensuring interactions are efficient and friendly.
• Your task is to identify problems related to customer orders and find immediate solutions.
• You conduct research to understand problems and contribute to continuous improvement of our service.
• You collect and evaluate customer feedback to gain valuable insights and optimize our service.
• You work closely with other departments within the company to ensure customer concerns are effectively resolved and operational processes run smoothly.

Qualifications

• You are motivated to provide first-class customer service and actively contribute to customer satisfaction.
• You are proficient in German and English, both spoken and written, to communicate effectively with customers in both languages.
• Ideally, you have some professional experience in customer service to act efficiently and professionally.
• Knowledge in the pharmaceutical area is an advantage but not mandatory.
• You have some experience with ticket tools or are willing to learn to use them.
• You have strong communication skills and can convey complex information clearly.
• You are skilled in using software programs and are internet-savvy.

Preferred Skills

• Experience in customer service.
• Knowledge in the pharmaceutical field.
• Experience with ticket tools.

Compensation and Benefits Package

Equal Opportunity Statement