About Flo
Flo is the world’s #1 health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, it became the first product of its kind to reach a $1B valuation in 2024.
Flo has 400M+ downloads, 75M+ monthly users, and 6M paid subscribers, known for the highest-rated experience in the App Store’s health category. The company aims to build the next generation of digital health with AI-powered, privacy-first, clinically backed solutions.
The Job
Flo is seeking a sharp, emotionally intelligent Social Moderator for its English-speaking social channels. The role involves maintaining a safe, respectful, and engaging social media experience by monitoring posts, comments, and creator content with sensitivity to nuance, tone, and emerging risks.
The position is a remote contract role within the extended Social Growth team, responsible for tracking brand-relevant news, flagging content opportunities, and reviewing creator or ambassador posts from a moderation and tone-of-voice perspective.
Your Experience
Must have:
- 2+ years experience in community management, social media moderation, or digital customer support.
- Exceptional written English skills with strong attention to tone, grammar, and context.
- Emotionally intelligent, perceptive, and calm under pressure.
- Familiarity with TikTok, Instagram, and YouTube comment environments.
- Strong understanding of online community safety, platform guidelines, and moderation best practices.
- Comfortable working independently, remotely, and across time zones.
- Able to review sensitive topics with empathy and professionalism.
Nice to have:
- Experience moderating within women’s health, wellness, or lifestyle spaces
- Previous work reviewing influencer or UGC content.
- Awareness of basic content compliance and flagging procedures.
Responsibilities
Community & Comment Moderation:
- Monitor social comments, DMs, and replies daily across TikTok, Instagram, and other English-language platforms.
- Respond to community messages reflecting Flo’s tone of voice and values: informative, kind, and sharp when needed.
- Flag and escalate sensitive or potentially harmful content appropriately.
- Support social team during content takeovers, spikes, or creator campaigns.
- Help maintain a positive, inclusive environment in all social spaces.
Content & Risk Review:
- Review creator, ambassador, and influencer content for tone, clarity, or sensitivity issues before publication, ensuring alignment with medical and compliance guidelines.
- Assess UGC and branded content for fit with Flo’s messaging and moderation standards.
- Provide clear written feedback consistent with community standards and platform policies.
Trends & Community Insight:
- Monitor social conversations and news cycles for Flo-relevant content and emerging topics to inform community responses or content planning.
- Share insights on user sentiment, platform conversations, and feedback loops.
- Flag moments of risk or opportunity quickly and clearly.
Work Culture
Flo is a mission-led, product-driven team that moves fast, stays focused, and takes ownership from concept to impact. The culture values debate, shared decisions, craftsmanship, purpose-driven work, and raising the bar.
Team members are serious about their work but not themselves, needing commitment, resilience, and drive for better health outcomes.
Compensation & Benefits
This is a daily rate contract position paid at £20.00 per hour. Contract workers do not receive the benefits listed for full-time employees.
Diversity, Equity, and Inclusion
Flo promotes inclusivity and equal opportunity hiring based on merit and skills. The company welcomes applicants from all backgrounds and identities.