VP of Operations
Posted on January 21, 2026 (about 4 hours ago)
Fitt Talent Partners
Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies.
We’re filling this role for a client – a luxury social wellness club focused on holistic health and community.
Job Description
The VP of Operations owns four-wall unit economics, operational execution, and GM performance across all clubs.
This leader is responsible for making sure that what is planned actually happens, consistently, on time, and at a high standard. The role requires deep operational fluency, strong financial acumen, hands on leadership, and the ability to represent the brand with confidence and credibility. This is a roll up your sleeves role. All corporate leaders here spend time working in-club, and the VP of Operations is expected to understand every touchpoint, service, and guest interaction intimately.
Responsibilities
Four-Wall Economics & Financial Ownership (Critical)
- Fully own and continuously improve four-wall unit economics across all clubs
- Partner closely with the finance team to track, analyze, and improve:
- Revenue by service line
- Provider productivity and utilization
- Labor efficiency and scheduling
- Membership performance and retention
- Event revenue and profitability
- Translate financial data into clear priorities and expectations for GMs
- Use data, not instinct, to drive operational decisions and performance improvement
Multi-Club Operations Leadership
- Oversee all day to day operations across all clubs
- Make sure operational standards, brand experience, and execution consistency across markets
- Understand every club touchpoint “like the back of your hand,” from front desk to treatment rooms to events
- Serve as senior operational leader in club when the Founder is not present
- Confidently lead tours and high level conversations with partners, VIP guests, and stakeholders
General Manager Leadership & Accountability
- Directly manage all General Managers
- Conduct structured weekly one-on-one meetings with each GM
- Own GM performance management, including:
- Financial results
- KPI tracking
- Goal setting and follow through
- Accountability and course correction
- Make sure GMs are clear on priorities and consistently executing against them
- Build a culture of ownership, reliability, and disciplined execution at the GM level
Implementation & Execution Excellence
- Own the rollout and execution of all new club enhancements and operational initiatives
- Make sure all marketing initiatives created by the marketing team are properly implemented in club
- Track execution, follow up on gaps, and hold GMs accountable for results
- Eliminate friction between strategy and execution
Training, Onboarding & People Operations
- Fine-tune and continuously improve onboarding and training processes for new hires
- Make sure training standards are consistent and scalable across all clubs
- Oversee club level HR operations in partnership with People/HR teams
- Make sure compliance with labor laws, policies, and our standards
Experience
- 10+ years of experience in multi-unit operations leadership
- Strong background in hospitality, wellness, fitness, lifestyle, or service-based businesses
- Proven financial acumen with the ability to manage P&Ls and unit economics
- Experience leading GMs or senior operators across multiple locations
- Comfortable operating in high-touch, luxury, brand-driven environments
How to Apply
Apply via the employer application portal: https://jobs.ashbyhq.com/fitt/6d6cc16e-d186-49fe-996f-77df37baaa9d
Recruiter
This role is being filled by Fitt Talent Partners. General application portal: https://jobs.ashbyhq.com/fitt