(Junior) Customer Success Manager (m/f/d)

Your responsibilities:

• You are responsible for the entire journey of your customers — from onboarding through implementation to ensuring high user adoption and satisfaction.
• You build trusting advisory relationships to continuously increase the value of our products and services.
• You maintain and develop customer strategies, best practices and materials such as training documentation.
• You communicate with existing and potential customers to understand their needs, strengthen customer retention, resolve issues and help them reach their goals.
• You develop customer success metrics, analyze trends and proactively identify areas for improvement.
• You coordinate collaboration between internal teams (sales, marketing, product) and external partners to deliver projects on time and secure customer references and case studies.
• You communicate customer needs directly to our product team to help continuously improve our software.

What we expect from you:

• You hold a completed bachelor's degree, ideally in business administration or a comparable field.
• You have experience in customer support, customer acquisition or customer-oriented roles and are familiar with CRM and project management tools.
• You are good at building trusting relationships and have a professional demeanor with excellent communication skills when dealing with customers.
• You are organized with an analytical, proactive mindset and can identify and solve potential problems independently.
• You present yourself in an open and friendly way with customers and can keep a cool head in time-critical situations.
• You have very good German and English skills, both written and spoken.
• You enjoy working cross-functionally and have solid knowledge in strategic planning and project management.

• Professional experience in communications management, IT project management, marketing, sales, account management, UX design or health tech.

Why you should work at Famedly:

• Work at a fast-growing startup: Since 2019 we have grown quickly and have big plans. Famedly launched the first TI-certified messenger by gematik and we continue to develop it.
• Work-life balance: As a remote-first company you decide when and where you're most productive. You also have the option to work from our Berlin office.
• Attractive terms: Permanent contract with appropriate compensation (range between €34k–€50k depending on experience), training budget, equipment of your choice and 28 days of vacation per year.
• Flexible benefits: Monthly wellbeing budget for fitness, nutrition or wellness offers.
• Responsibility & freedom to shape things: At Famedly you make a difference and help shape company structures and internal processes from the start.
• Diverse international team: We value an open mindset and an inclusive culture where everyone feels comfortable.
• Regular team events: Workshops, teambuilding, virtual game nights and company events such as our biannual Famedly Summit.