Medical Information Specialist (US Hours)
Posted on September 02, 2025 (22 days ago)
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them.
We embrace diversity and believe our people make all the difference in cultivating an inclusive culture that embraces our values. We seek team members strong in their aptitudes and who care deeply about EVERSANA, our people, clients, and patients.
Job Description
Medical Communications is part of our integrated commercial services fundamental to building credibility and relationships with healthcare providers, patients, and industry clients. The role includes call center staffing for responding to product information requests, identifying adverse events and product quality issues, and medical writing.
The role is home office based, full-time, ideally located in Poland, Ireland, Spain, Portugal, the UK, with legal eligibility to work in the European Union or UK required.
Candidates must be committed to working US business hour shifts—9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.
Essential duties:
- Translate English documents into target language and respond on phone or in writing.
- Triage and respond to drug information inquiries from healthcare professionals and patients.
- Disseminate drug information verbally or in writing.
- Identify adverse events and product complaints and perform intake to generate reports per SOPs and regulations.
- Utilize writing skills for adverse event narratives and medical inquiry responses.
- Coordinate quality-related complaint processes involving QA, Regulatory Affairs, and complainants.
- Evaluate medical literature and develop information for dissemination.
- Participate in miscellaneous projects including market research and sales training.
- Medical writing and on-call responsibilities as assigned.
- Other duties as assigned.
Customer service maintenance and improvement, working remotely or at European Hub Office, working US shifts Mon-Fri with occasional Bank Holiday work, travel up to 10%.
Qualifications
Minimum knowledge, skills, and abilities:
- Pharmacy degree required.
- Strong clinical background, excellent verbal/written communication skills.
- Mother tongue fluency in English required; ideally C1 or C2 level fluency in any European language.
- Strong translation skills.
Preferred qualifications:
- MPharma, PharmaD degrees.
- Experience in Call Center, Medical Information, pharmaceutical industry, clinical experiences including writing.
- Proficiency with Microsoft Office and Medical Information Management Systems.
- Positive attitude, energy, communication skills, innovation, high ethical standards.
Additional Information
Values include patient mindedness, client delight, taking action, embracing diversity, growing talent, winning together, communication, and innovation.
EVERSANA is aware of fraudulent job offers and warns candidates that it does not require personal information or payment during employment process.
Committed to Diversity, Equity & Inclusion as an Equal Opportunity Employer welcoming diverse backgrounds and perspectives.
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How to Apply
Please note that working language within EVERSANA is English, so applications and CVs will only be accepted in English.