Medical Information Specialist - (Spanish & English Speaking), US hours
Posted on September 02, 2025 (22 days ago)
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support patients who depend on them. Join us!
We embrace diversity in backgrounds and experiences. Improving patient lives globally is a priority, and we seek people from all backgrounds to help build the future of healthcare and life sciences. We are deliberate and self-reflective about the team and culture we are building, looking for team members strong in their aptitudes and who deeply care about EVERSANA, our people, clients, and most importantly, patients.
Job Description
The Medical Communications position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. It involves call center staffing for responding to product information requests, identifying and intake of adverse events and/or product quality issues, and medical writing.
This is a full-time, home office-based role ideally for candidates located in Poland, Ireland, UK, Italy, Portugal, Germany, or Spain, who must be legally eligible to work in the EU or UK. Candidates must be committed to working US business hour shifts (9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday).
Essential duties and responsibilities include:
- Translation of English documents to/from Spanish and delivering responses via phone or writing.
- Responding to drug information inquiries from healthcare professionals and patients.
- Disseminating drug information verbally or written.
- Identifying adverse events and product complaints, generating initial reports per SOPs and local regulatory requirements.
- Medical writing for adverse event narratives and custom medical inquiry responses.
- Coordinating responses to quality-related complaints involving various departments.
- Evaluating medical literature for written dissemination.
- Participating in projects like market research, system development, sales training, and field liaison support.
- Managing on-call duties as assigned.
- Other duties as assigned.
Job expectations include maintaining and improving customer service, working from home or a European hub office, working US shifts (Monday to Friday), contributing to process improvements and metrics, and occasional travel up to 10%.
Qualifications
Minimum knowledge, skills, and abilities:
- Life Sciences or healthcare degree or equivalent.
- Strong clinical background and excellent verbal/written communication skills.
- Fluency in English (C1 level) and Spanish (native fluency) is essential.
- Strong translation skills.
Preferred qualifications include a Pharma D / M Pharma or MSc in Life Sciences or healthcare, call center and medical information experience, fluency in English and Spanish, computer proficiency (Microsoft Word, Excel), use of Medical Information Management Systems and Safety Databases, positive attitude, strong communication skills, innovator mindset, and high principles of integrity and ethics.
Additional Information
We act with patient focus, client ownership, accountability, respect for diversity, talent development, teamwork, transparent communication, and innovation. EVERSANA is an Equal Opportunity Employer valuing diversity and inclusion.
Beware of fraudulent job offers misrepresenting EVERSANA. They never request personal information or payment during the employment process.
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How to Apply
Express your interest by clicking the provided links for application or referral on the job page.