Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day.

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and life experiences to help build the future of healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our beliefs. We look for team members who are strong in their aptitudes and who care deeply about EVERSANA, our people, clients, and most importantly, the patients we serve.

Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical products by providing timely, scientifically balanced, evidence-based, nonpromotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. It also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position delivers industry-leading services including Contact Center staffing for responding to product information requests, identifying and handling adverse events and/or product quality issues, and medical writing to generate written responses for medical questions received. This requires clinical and therapeutic knowledge, critical and analytical thinking, and a customer/patient-centric approach. Specialists typically support multiple pharmaceutical clients, products, and therapeutic areas.

Essential duties include responding to medical information inquiries from healthcare professionals and consumers, utilizing medical literature research to create responses, medical writing for adverse event and product complaint intake, handling requests across multiple channels, identifying adverse events and product complaints according to FDA regulations, coordinating responses to product quality-related complaints, maintaining product and client knowledge, ensuring documentation quality and customer service excellence, providing medical writing assistance, staffing scientific medical affairs booths, on-call responsibilities, and miscellaneous projects like market research and field team support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Expectations include maintaining and contributing to process improvements and customer service quality, working full-time with flexible scheduling, and up to 10% travel. The list reflects general expectations and individuals must successfully perform these.

Minimum knowledge and skills include an advanced healthcare degree (preferred PharmD or higher), strong clinical background, and excellent communication skills.

Preferred qualifications are similar with emphasis on PharmD or higher education, pharmacist licensure, experience in Contact Center and Pharmaceutical industry, proficiency in telephony and Medical Information databases and office software, therapeutic expertise, knowledge of medical literature evaluation and Medical Information contact center systems, and experience in specialty areas such as Oncology, Hematology, Immunology, rare diseases, Neurology, Cardiology, or other specialties. Positive attitude, communication skills, innovation, and high moral character are valued.

Physical and mental demands include reaching, grasping, standing or sitting for long periods, walking, talking, hearing, occasionally lifting up to 25 pounds, in a moderately quiet environment with frequent interruptions.

EVERSANA's cultural beliefs include Patient Minded, Client Delight, Take Action, Grow Talent, Win Together, Communication Matters, Embrace Diversity, and Always Innovate.

The company warns against recruitment fraud and assures no payment or personal information requests during employment processes. Salaries and benefits are competitive and representative of US locations, with variation by experience and geography. Diversity, Equity & Inclusion are key to success and the company is an Equal Opportunity Employer.

Reasonable accommodation policy is detailed with contact information for requests.

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