Medical Information Specialist
Posted on September 02, 2025 (22 days ago)
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services, and solutions help bring innovative therapies to market and support the patients who depend on them. We embrace diversity and inclusion to build a strong, inclusive culture.
Job Description
Medical Information is a customer-facing function that supports the safe and effective use of pharmaceutical products by providing scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests. The role includes responding to product information requests, handling adverse events and product complaints, medical writing, and requires clinical and therapeutic knowledge with a customer/patient-centric approach.
- Respond to medical information inquiries from healthcare professionals, consumers, and payers, utilizing medical literature to create responses.
- Write narratives for adverse event and product complaint intake and custom medical inquiry responses.
- Handle requests across multiple channels (phone, email, CRM, chat).
- Identify adverse events and product complaints, generate reports in compliance with regulations and standards.
- Coordinate processes related to product quality complaints involving multiple departments.
- Maintain product, therapeutic area, and client-specific knowledge.
- Ensure documentation quality and excellent customer service.
- Show commitment to diversity, equity, and inclusion through continuous development and inclusive behaviors.
Qualifications
- Education: Pharm.D, MSc, B.Pharm, M.Pharm, or other Life Sciences degrees.
- Excellent documentation, verbal, and written communication skills with a strong clinical background.
- Fluent in English speaking, reading, and writing.
Additional Information
Confidentiality of information is maintained according to EEO guidelines. The company warns against recruitment fraud and emphasizes that they never request personal information or payment during the employment process. Committed to diversity, equity, and inclusion as key to success.
Please apply through the official EVERSANA job application link provided on their SmartRecruiters page: I'm interested.