At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services, and solutions help bring innovative therapies to market and support the patients who depend on them. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. This position delivers industry-leading services including responding to product information requests, identifying and handling adverse events and product quality issues, and medical writing for responses.

Essential duties include responding to inquiries from healthcare professionals and consumers, handling multiple communication channels, identifying adverse events and product complaints, coordinating processes for product quality complaints, maintaining product and therapeutic knowledge, providing medical writing, staffing scientific medical affairs booths, on-call responsibilities, and various projects related to market research and process improvements.

Preferred qualifications include an advanced healthcare degree (preferably PharmD or higher), pharmacist license, experience in contact centers and pharmaceutical industry, proficiency with telephony and medical information databases, therapeutic expertise, and strong communication and innovative skills.

Our cultural beliefs emphasize patient-mindedness, client delight, taking action, growing talent, winning together, effective communication, embracing diversity, and always innovating. EVERSANA is an Equal Opportunity Employer committed to diversity, equity, and inclusion. Applicants are cautioned about recruitment fraud as EVERSANA never requests personal information or payment during the employment process.