At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and walks of life to help build the future of healthcare and life sciences industry. We believe our people make all the difference in cultivating an inclusive culture. We look for team members who are strong in their aptitudes and care deeply about EVERSANA, our people, clients, and the patients we serve. We are EVERSANA.

Medical Information is a critically important customer-facing function supporting the safe and effective use of pharmaceutical products by providing timely, scientifically balanced, evidence-based, non-promotional information to healthcare professionals, patients, caregivers, and payers. The Medical Information Contact Center (MICC) team supports client success by managing assigned clients through implementation, ongoing management, regular touchpoints, and meetings. This role involves mentoring junior staff and participating in projects to support the MICC team.

This is a full-time home office-based role, and candidates must have valid work permits in the European Union or the UK. The position operates during US hours.

Essential duties include client management, medical information support, project management, and staffing scientific medical affairs booths. Responsibilities include ensuring client success and satisfaction, triaging medical inquiries, handling adverse event and product complaint reporting, and maintaining product and therapeutic knowledge. The role requires excellent documentation, customer service, and medical writing skills.

Additional responsibilities include miscellaneous projects, continuous development in diversity, equity, and inclusion, and other assigned duties.

Minimum knowledge, skills and abilities include a healthcare or life sciences degree (Pharmacy degree preferred) and one to two years' experience in Medical Information or pharmaceutical industry.

Preferred qualifications include advanced healthcare degree (PharmD preferred), 2-5 years' experience in Medical Information or pharmaceutical industry, contact center and pharmaceutical environment experience, project and time management skills, proficiency with telephony and Medical Information database systems, and strong therapeutic expertise. Fluent English is required; additional languages are desirable.

Candidates should possess positive attitude, strong communication skills, innovation mindset, and high professional integrity and ethics.

Core values include being patient minded, client delight focused, action-oriented, embracing diversity, growing talent, winning together, valuing communication, and always innovating.

EVERSANA is aware of recruitment fraud and emphasizes that they never ask for personal information or payment during employment processes. The company is committed to Diversity, Equity & Inclusion and is an Equal Opportunity Employer.