Strategy & Operations Manager - Patient Support
Posted on May 22, 2026 (about 6 hours ago)
About Eucalyptus
We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. Eucalyptus is the company behind Juniper—one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians.
Our published clinical research shows our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
Our Growth Story:
- 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
- Supported over 350k patients living with obesity across our 5 markets.
- Received selective NICE endorsement to provide services to the NHS.
- Tailored our offering to thousands of patients in Germany and Japan.
About The Role
The Strategy & Ops Manager will report to the Head of Patient Operation and act as a versatile leader working on the function’s highest-impact projects. You will complete strategic analysis, collaborate with clinical, operations, product and growth teams to execute key initiatives, and act as a thought partner to leaders across the business.
No day will be the same. This role is for someone hungry to make an impact and excited to grow into a future leader in a world-class business.
What You'll Do
You will own a portfolio of high-impact initiatives (typically 2+ at a time) that materially improve patient outcomes and drive meaningful business value. This is an outcomes-first role: you will be accountable for moving core metrics like retention, LTV, patient effort, CSAT/NPS, speed to resolution and contribution margin—not just delivering projects.
Key responsibilities include:
- Own end-to-end retention and experience roadmaps for high-leverage patient journeys (onboarding → first outcomes, medication support, renewals, cancellations), identifying friction and redesigning journeys to increase long-term adherence.
- Translate patient and commercial problems into clear hypotheses, measurable success metrics, and fast execution plans.
- Improve the operating model (triage, QA, macros, knowledge base, escalation paths) to reduce repeat contacts and backlog while improving resolution quality.
- Define and operationalise SLAs, staffing models, and capacity plans across peaks, launches and campaign periods.
- Partner with Product/Engineering to build operational platform capabilities (automation, self-serve, workflow tooling, dashboards) that reduce patient effort and lower cost-to-serve.
- Work cross-functionally with Clinical Ops, Pharmacy, Supply Chain/Fulfilment and Growth to resolve systemic issues (e.g., prescription delays, delivery issues, eligibility/information gaps).
About You
Experience & Background
- 5+ years in high-velocity, high-ownership environments—preferably including consulting/banking and 1–2 years in a strategy or operations role at a start-up.
- Exceptional problem solver with structured thinking—able to break down ambiguous challenges and test hypotheses systematically.
- Hands-on—comfortable rolling up your sleeves to move projects forward.
- Strong communication and execution focus—able to present complex ideas clearly and drive projects with incomplete information.
- Product sensibility—understanding how to design things people want, via formal product experience or adjacent roles.
- High agency and comfortable with ambiguity—takes ownership and thrives when priorities shift.
- Business acumen and big-picture thinking—connects day-to-day work to wider business outcomes.
Bonus points:
- Healthcare or regulated industry experience.
- Experience building propositions or products that drive behaviour change.
- Previous startup or scale-up experience.
So, Why Join Eucalyptus?
- Make real impact, fast—help improve patient lives from day one.
- Career support—regular feedback, bi-annual reviews, professional development budget and extra leave to grow your skills.
- High-calibre team—work with passionate colleagues from diverse backgrounds.
- Benefits including employee options, a monthly wellness allowance, a personal development budget, extra leave, 25 days holiday + bank holidays, enhanced parental leave, a fun office, regular socials and a MacBook.
At Eucalyptus, we value individuals from all backgrounds. Please let us know any reasonable adjustments you may need during the interview process. We use AI-assisted tools to support our recruitment process; all hiring decisions are made by real people and every application is reviewed by a member of our recruitment team.
Role Details
Team: Juniper UK
Location: London
Job type: Full-time
Work setup: Hybrid (On-site / Remote)
How to Apply
Please apply via the job listing on Greenhouse: https://job-boards.greenhouse.io/eucalyptus/jobs/4698380005
Recruitment Notes
If you require reasonable adjustments during the interview process, please let the recruitment team know. Eucalyptus uses AI-assisted tools across the business to help teams work more efficiently; these tools support the team but hiring decisions are made by people and each application is reviewed by a member of the recruitment team.