Process Automation Manager
Posted on October 24, 2025 (about 8 hours ago)
About Euc
We’re making good health last a lifetime
More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.
Eucalyptus is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.
Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.
Since launching, we’ve grown fast to support millions of patients. In the last 12 months:
- We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.
- Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb.
What’s next?
In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.
We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.
If that gets you excited, let’s talk!
About the role
We're looking for a dedicated Process Automations Manager to revolutionise how our patients interact with our support teams. In this critical London-based role, you'll lead a team focused on identifying, designing, and implementing automation solutions and process improvements to make patient interactions more seamless and efficient. Your work will directly enhance patient experience and scale our support operations, thriving in an international environment.
What You’ll Be Doing
- Develop and execute a comprehensive strategy for automating patient interactions and optimising support workflows, including self-service, chatbots, and AI-driven solutions.
- Lead, mentor, and inspire a team of specialists focused on automation and efficiency initiatives.
- Conduct in-depth analysis of current patient support processes to identify bottlenecks and opportunities for automation and efficiency gains. Design future-state processes that leverage technology.
- Oversee the end-to-end implementation of automation projects, from concept to deployment, ensuring solutions are robust, scalable, and meet defined success metrics.
- Work closely with Patient Support Operations, Product, Engineering, and Clinical teams to integrate automated solutions and ensure alignment with patient needs and business goals.
- Define, track, and report on key metrics related to automation effectiveness using data to drive continuous optimisation.
- Lead change management efforts to ensure successful adoption of new tools and processes by both support teams and patients.
- Stay at the forefront of automation technologies, AI in customer service, and efficiency best practices, bringing new ideas and tools to the organisation.
About you (Who Are We Looking For)
- Minimum 7+ years of experience in roles focused on process improvement, automation, digital transformation, or operational efficiency, with at least 3 years in a leadership/team lead capacity. Experience in healthcare or regulated industry, or high-volume customer service environment, is a strong plus.
- Proven experience with automation tools and platforms (e.g., RPA, chatbot platforms, AI/ML-driven support solutions). Strong analytical skills, capable of data-driven decision-making. Proficiency with CRM systems (e.g., Zendesk) and Atlassian products (Jira, Confluence) is highly valued.
- Exceptional ability to break down complex problems, identify root causes, and design innovative, scalable solutions.
- Strong leadership skills with a track record of building, developing, and inspiring high-performing teams. Excellent communication and stakeholder management abilities across diverse internal and international teams.
- Comfortable working in a fast-paced, evolving environment, demonstrating cultural awareness and adaptability within an international setting.
- Role based in UK office, requiring on-site presence 3 times a week with some flexibility for occasional evening/weekend work and occasional travel.
So, why join Eucalyptus?
- Make real impact, fast - building in the open and delivering high-quality outcomes quickly to impact patients’ lives from day one.
- Supported career acceleration with regular feedback, professional development budget, and leave.
- Work with passionate colleagues, tackle interesting problems with autonomy, and care deeply about patients.
- Benefits include employee options program, HQ in Old Street, hybrid work setup, wellness allowance, personal development budget, 25 days holiday plus bank holidays, enhanced parental leave, office socials, own MacBook and more.
- Inclusive culture valuing diversity and unique perspectives, with interview adjustments offered as needed.
Why join Eucalyptus?
We are on a growth journey, rapidly expanding patient base and working with top medical and professional teams internationally, with a strong culture of work-life balance and competitive remuneration.
How to Apply
You can apply for this role by clicking on the 'Apply Now' button provided on the job page which will direct you to our application platform on Greenhouse.
We encourage interested candidates who are excited about this opportunity to apply and join us on our mission to revolutionise healthcare.