Patient Support Specialist, Australia Support
Posted on January 21, 2026 (about 2 hours ago)
About Eucalyptus
We’re on a mission to make good health last a lifetime. Eucalyptus (Euc) is the company behind Juniper, a large weight-management program combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians.
Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper.
- 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors.
- Scaled to over 100,000 monthly active patients across our weight-management program.
- Grew the UK patient base from 4,000 to ~40,000 and received NICE endorsement to provide services to the NHS.
- Tailored our offering to over 5,000 patients in Germany and Japan.
About the role (What you'll be doing)
This isn’t your ordinary customer support role — you will be at the forefront of resolving patient issues and delivering high-quality care by supporting patients via email, chat, and inbound or outbound calls.
Your core responsibilities:
- Patient-Centric Problem Solving: Take ownership of patient issues, ensuring swift and effective resolution and delivering high standards of care and support.
- Collaborative Partnerships: Work closely with doctors, pharmacies, and delivery partners to coordinate and deliver the best outcomes for patients.
- Exceeding Service Targets: Consistently meet and exceed KPIs including CSAT, tickets solved, AHT, and other service goals.
- Process Improvement & Innovation: Identify opportunities to enhance services through process optimization and automation, and help design and implement solutions.
- Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to colleagues and team leaders to prevent future problems.
About you (Who you are)
We are looking for someone with experience and the right mindset to deliver excellent patient support.
- 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics).
- A passion for solving problems and driving outcomes for patients and customers.
- Strong attention to detail and excellent written and verbal English communication skills, including the ability to use varied tones of voice.
- Strong computer skills and experience with customer service software; prior experience with Mac and Google Suite is a must.
- Ability to anticipate next steps and take proactive action.
- An interest in healthcare and wellness or experience in the healthcare space or allied services.
Why you should join Euc
Our teams are passionate and high-performing; you’ll have autonomy, mentorship, and a high bar for talent. We offer competitive benefits, supportive leave offerings, health insurance coverage, and a professional development budget.
- Leave offerings from Day 1 (sick, maternal/paternal, compassionate, vacation) plus personal health days and wellbeing budgets.
- Health insurance accredited by major providers with coverage for up to two dependents and statutory benefits (SSS, PhilHealth, HDMF) and 13th month pay. Transportation allowance for reporting to the Makati office.
- Annual professional development budget, mentors, buddies, and regular performance and pay reviews.
- Equity to participate in company upside and ownership over projects.
- Fast-paced, open culture that encourages learning and iteration.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives. If you need reasonable adjustments during the interview process, please let us know.
How to apply
To apply for this role, please use the Apply Now link on our job board:
https://job-boards.greenhouse.io/eucalyptus/jobs/4650621005
Additional information
If you have accessibility needs or require reasonable adjustments during the interview process, please indicate this when you apply.