Patient Operations Lead, Japan (Series C HealthTech)
Posted on April 22, 2026 (about 1 month ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Eucalyptus
We’re on a mission to make good health last a lifetime. Eucalyptus is the company behind Juniper, a leading weight-management program combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Published clinical research shows our combined clinical and behavioural approach delivers significantly improved patient outcomes.
We have achieved rapid growth and impact across multiple markets and are focussed on building scalable, evidence-based long-term care for people living with obesity.
Growth Story
Key highlights:
- 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
- Supported over 350k patients living with obesity across our 5 markets.
- Received selective NICE endorsement to provide services to the NHS.
- Tailored our offering to thousands of patients in Germany and Japan.
About the Role (What You'll Be Doing)
We are seeking a Patient Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead development of a scalable prescriber workforce, establish clinical governance frameworks aligned with Japanese regulations, and act as the primary clinical representative for Japan.
The role requires hands-on execution and strategic leadership, and involves close collaboration with global and local teams including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery.
Key Responsibilities
- Clinical Strategy & Market Development (Japan): Lead clinical input for new product launches and market expansion in Japan; adapt global clinical models to align with local regulations, prescribing practices, and patient expectations; shape and continuously improve Japan-specific models of care.
- Workforce Scaling & Prescriber Management: Build and scale a reliable, high-quality prescriber network in Japan; partner with hiring teams on screening, assessment, and onboarding; establish systems for rostering, utilisation, and performance management; support clinicians with guidance for consistent and safe prescribing.
- Clinical Quality, Insights & Risk Management: Monitor clinical performance through audits, data analysis, and prescriber insights; lead clinical incident and complaint management including triage, escalation, and resolution; implement continuous quality improvement initiatives and develop scalable clinical guardrails and safety protocols.
- Clinical Advisory & Cross-Functional Collaboration: Act as the clinical subject matter expert for Japan; review and localise clinical content, patient communications, and educational materials; collaborate with pharmacy partners, operations, and patient support teams; ensure effective clinical risk management and escalation pathways.
- Clinical Governance & Compliance (Japan): Establish and maintain clinical governance frameworks aligned with Japanese healthcare regulations; develop clear clinical protocols (prescribing criteria, eligibility thresholds, escalation processes); support regulatory readiness, audits, and compliance requirements.
- Practitioner Collaboration & Leadership: Act as the primary escalation point for Japanese prescribers and clinicians; foster collaboration between remote practitioners and internal teams; provide clinical leadership, guidance, and ongoing support to practitioners.
- External Engagement & Stakeholder Management: Build relationships with regulatory bodies, clinical associations, and healthcare stakeholders in Japan; represent the company in industry events and external forums; support efforts to build trust and credibility in the Japanese healthcare ecosystem.
What Success Looks Like
- A scalable and high-performing prescriber network in Japan.
- Strong adherence to clinical quality and safety standards.
- Clear and effective clinical governance frameworks tailored to Japan.
- Seamless collaboration between clinical, operational, and commercial teams.
- Established trust with local regulators, partners, and stakeholders.
About You (Who We're Looking For)
Skills and experience
- Licensed healthcare professional in Japan (e.g., physician, pharmacist, or allied health professional).
- Strong understanding of the Japanese healthcare system, regulations, and prescribing practices.
- Experience in clinical operations, digital health, or healthcare strategy.
- Proven ability to build and scale teams or processes in a fast-paced environment.
- Strong stakeholder management skills, with the ability to work across local and global teams.
- Fluent in Japanese (native level) and comfortable working in English.
Why join Eucalyptus?
We offer thoughtful, evidence-based clinical care, ethical and responsible prescribing, accessible and affordable treatment options, and warm, non-judgemental support for patients. Our aim is to help people in Japan live with confidence, vitality, and long-lasting wellbeing. Benefits include mentorship across global teams, learning budgets (including language learning), wellness budgets, mental health support, annual health checks, and flexible working policies.
How to Apply
Please apply via our Greenhouse job posting: https://job-boards.greenhouse.io/eucalyptus/jobs/4682568005
Application Details
Click the Apply Now button on the Greenhouse page to submit your application and CV. If you require reasonable adjustments during the interview process, please indicate this in your application.