Operations Lead, Japan
Posted on May 22, 2026 (about 6 hours ago)
About Eucalyptus
We’re on a mission to make good health last a lifetime. Eucalyptus is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Published clinical research shows the combined clinical and behavioural approach helps patients lose significantly more weight during their treatment.
Our Growth Story:
- 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
- Supported over 350k patients living with obesity across our 5 markets.
- Received selective NICE endorsement to provide services to the NHS.
- Tailored our offering to thousands of patients in Germany and Japan.
About the Role (What You’ll Be Doing)
We are seeking an Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead the development of a scalable operations workforce and requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment.
Key Responsibilities
Strategy & Market Development (Japan)
- Lead clinical input for new product launches and market expansion in Japan.
- Shape and continuously improve Japan-specific models of care.
Workforce Scaling & Management
- Build and scale a reliable, high-quality practitioner network in Japan.
- Partner with hiring teams to design and execute screening, assessment, and onboarding processes.
- Establish systems for rostering, utilisation, and performance management.
Quality, Insights & Risk Management
- Monitor performance through audits, data analysis, and insights.
- Lead incident and complaint management, including triage, escalation, and resolution.
- Implement continuous quality improvement initiatives to enhance patient outcomes.
- Develop scalable guardrails and safety protocols.
Advisory & Cross-Functional Collaboration
- Review and localise clinical content, patient communications, and educational materials.
- Collaborate closely with partners, operations, and patient support teams.
- Ensure effective coordination for risk management and escalation pathways.
Governance & Compliance (Japan)
- Establish and maintain governance frameworks aligned with Japanese regulations.
- Develop clear protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes).
- Support regulatory readiness, audits, and compliance requirements.
- Work closely with external stakeholders to ensure adherence to local standards of care.
Practitioner Collaboration & Leadership
- Act as the primary escalation point for Japanese prescribers and clinicians.
- Foster strong collaboration between remote practitioners and internal teams.
- Provide leadership, guidance, and ongoing support to practitioners.
What Success Looks Like
- A scalable and high-performing prescriber network in Japan.
- Strong adherence to quality and safety standards.
- Clear and effective governance frameworks tailored to Japan.
- Seamless collaboration between clinical, operational, and commercial teams.
- Established trust with local regulators, partners, and stakeholders.
About You (Who We’re Looking For)
Skills and experience
- Experience in operations and/or strategy in a rapidly scaling organisation.
- Proven ability to build and scale teams or processes in a fast-paced environment.
- Strong stakeholder management skills, with the ability to work across local and global teams.
- Fluent in Japanese (native level) and comfortable working in English.
Why join Eucalyptus?
Euc offers thoughtful, evidence-based clinical care, ethical and responsible prescribing, accessible and affordable treatment options, and warm, non-judgemental support for patients. Benefits include mentorship across global teams, learning budgets (including language learning), wellness budgets, mental health support, annual health checks, flexible working options, and a work-from-anywhere policy.
How to apply
To apply for this role please visit the Greenhouse job listing: https://job-boards.greenhouse.io/eucalyptus/jobs/4697378005
Application details
Please submit your CV and a cover letter via the Greenhouse link. If you require any reasonable adjustments during the interview process, please mention them in your application.