Medical Support Specialist, Manila (UK Support)
Posted on November 23, 2025 (29 minutes ago)
About Euc
We’re making good health last a lifetime.
More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.
Eucalyptus (or 'Euc' for short) is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team. It is also behind a growing family of digital healthcare clinics across men’s health and well-being, fertility, skincare, and preventative health. These clinics create one ecosystem designed to make good health last a lifetime.
Our published clinical research on Juniper demonstrates that patients in our program are 4x as likely to lose significant weight through their course of treatment. For our other clinics, we apply the same evidence-based philosophy of combining medical science, personalised care, and behavioural insights to improve patient outcomes.
Since launching, we’ve grown fast to support millions of patients. In the last 12 months…
- Globally, grew revenue by >130% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree (early backers of companies like Canva, Stripe and AirBnb)
- Grew to over 100,000 monthly active patients globally across our weight management program
- Grew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHS
- Tailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025
About the role (What you’ll be doing)
Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey.
The Medical Support Associate will work alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.
Your responsibilities may include:
Provide medical support to patients with a range of conditions, primarily via email:
- Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate.
- Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards.
- Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects.
- Initiate communication based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence.
Share patient insights with the clinical services team and wider business:
- Share patient feedback: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement.
About you (Who you are)
- A Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
- Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
- Willing to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
Bonus points for:
- Triaging in a clinic or emergency setting
- Previous work experience in tele-health
- Passion for weight loss, skincare, sexual health or fertility
Why you should join Euc
- We raise the bar - Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams. You’ll be surrounded by people who value curiosity, accountability, and the drive to keep improving.
- We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa. You’ll also gain global experience with opportunities to move across teams and explore new markets to help you level up in your career.
- We’ll have your back - From day one, enjoy comprehensive health coverage (including up to two dependents), generous vacation, sick, and parental leave, 13th-month pay, and statutory benefits (SSS, PhilHealth, HDMF). You’ll also get a wellness budget, transport allowance, and the best tools to help you do your best work. Beyond the benefits, you’ll join a community that values connection through social clubs, wellness activities, and global collaboration.