About Eucalyptus (or ‘Euc’)
Eucalyptus is a collective of digital healthcare clinics (Juniper, Compound, Pilot, Kin & Software) solving the world’s biggest healthcare challenges from obesity to fertility and longevity.
In just 5 years, we have launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide.
Built a team of approaching 500 Eucalypts in 6 countries (Australia, UK, Germany, Japan, Philippines, South Africa) consisting of medical practitioners, engineers, operators and many more functions.
Raised over US$100M funding from investors who backed Canva, Uber, and AirBnB.
In 2024, in the UK alone, they grew from 5,000 to ~30,000 patients, received selective NICE endorsement for holistic obesity management, and grew their team from 45 to 165.
Globally, revenue grew by over 120% YoY, cash burned reduced by 90% YoY, valuation grew to over $500M USD, with over $100M USD raised from investors including BOND, NewView, Blackbird and Airtree - early backers of Canva, Stripe and AirBnb.
Working @ Euc
Fixing healthcare is hard. They work smart and hard.
They promise regular feedback, professional development budget, mentorship and buddies for support to accelerate career growth.
Strong passion among team members who care deeply about patients and tackle interesting problems daily.
They build in the open to deliver high quality outcomes faster.
Benefits include MacBook for work, awesome work space in Makati, generous vacation and sick leave policies, health insurance, transportation allowance, and 13th month pay plus statutory benefits (SSS, PhilHealth, HDMF).
About the role (What you'll be doing):
- Support clinic patients through various conditions via email and phone
- Proactively call patients for escalated cases, applying de-escalation techniques and ensuring clear follow-up
- Manage complaints, escalate complex cases promptly, ensure documentation and follow-up
- Analyze root causes of recurring issues in patient interactions for process improvement
- Track complaint metrics such as time-to-resolution and patient satisfaction
- Support markets in rotating shifts
- Collaborate remotely with doctors, pharmacies, and delivery partners
About you (Who you are):
- Natural team player
- Comfortable leading phone calls for complex cases with strong de-escalation and active-listening skills
- Proven track record in complaint resolution, de-escalation, and service recovery
- Good anticipation of others' needs
- 3+ years experience in customer care or equivalent
- Interest or experience in healthcare and wellness
- Excellent written and verbal communication skills with tone variation
- Computer skills or experience with customer service software, Mac and Google Suite a plus
- Willing to work late mid-shift schedule (2 PM -1 AM or 6 PM - 3 AM Manila time), no fixed weekend off
- Experience in a healthcare company, quality assurance, or handling English phone lines is a plus
Why you should join Euc
- Passionate teams, high talent bar, strong work ethic, autonomy, and supportive feedback
- Comprehensive leave offerings including sick, parental, compassionate, vacation, personal health days, and health insurance coverage for up to two dependents
- Annual professional development budget, additional leave credits, mentors and buddies, performance and pay reviews
- Fast-paced, open work culture encouraging learning and iteration in challenging environment
Values diversity and offers reasonable adjustments during the interview process.