About Eucalyptus
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that aims to solve major healthcare challenges such as fertility and behavioral change in chronic conditions including weight loss, diabetes, and mental health.
Founded in 2019 in Australia, Eucalyptus has helped over 500,000 patients globally by combining technology, design, and operational excellence to provide the best clinical support accessible anytime and anywhere.
The company operates 5 clinics (Juniper, Pilot, Kin, Software, Compound) personalized for various demographics and has a growing team across 5 countries including Australia, UK, Germany, Japan, and the Philippines.
With over AUD$160 million raised from investors in Australia and Silicon Valley, Eucalyptus plans to expand to more markets and address additional healthcare conditions.
About the role (What you'll be doing)
This Clinical Operations Associate role involves immediate and long-term problem-solving within a fast-paced environment, collaborating with diverse clinical and non-clinical teams. The role is based in Sydney, reporting to the Clinical Operations Lead and is part of the Clinical Operations function at Eucalyptus.
Key clinical operations pillars include:
- Insights and Incidents: Manage clinical insights to ensure safety and quality, address audit findings, monitor prescriber behavior trends, oversee clinical incidents and complaints, triage, escalate and resolve issues to enhance patient outcomes.
- Clinical Strategy and Advisory: Support clinical pre-launch and launch activities for new markets and products, shape care models for improved patient outcomes, engage in clinical tasks such as creating/reviewing clinical materials, research, education, product improvements, and New Product Development (NPD) processes.
- Clinical Governance: Collaborate with the Clinical Director to maintain accreditation, engage externally, participate in clinical governance committees, and establish and improve clinical governance structures and processes to uphold quality and safety standards globally.
What you’ll be doing
- Clinical Quality & Governance: Lead serious clinical incident triage and root cause analysis, assist with safety and quality reporting, clinical indicators, and quality improvement initiatives. Provide clinical input and review for patient-facing content and internal documentation to ensure accuracy and standards compliance.
- Audit & Insights Management: Act on audit findings, support implementation of quality improvement initiatives, and potentially manage the Insights function for those interested in leadership roles.
- Practitioner Enablement: Serve as a clinical point of contact for practitioner inquiries and escalations, facilitating timely decision-making in collaboration with Patient Operations teams.
- Pharmacy & Partner Support: Coordinate clinical aspects of pharmacy relationships to ensure medication safety and patient fulfillment.
- Automation & AI Evaluation: Support development of internal tools for auditing and reporting automation and contribute to evaluating and implementing AI-led clinical tools.
- Growth and Innovation: Assist operational and clinical readiness for new markets, services, and conditions.
About you (Who you are)
- Clinically confident: An AHPRA-registered practitioner with strong clinical judgment and understanding of safe, high-quality care.
- Operationally curious: Interested in understanding and improving healthcare support systems.
- Detail-driven: Rigorous in audits, processes, and documentation to maintain high quality.
- Proactive and reliable: Takes initiative, follows through on complex tasks, thrives autonomously in fast environments.
- Systems thinker: Connects people, processes, and data to identify root causes and drive improvements.
- Clear communicator: Effectively communicates with pharmacists, clinicians, and product managers.
- Collaborative by nature: Builds cross-functional relationships and enjoys problem-solving in diverse teams.
- Flexible and adaptable: Balances urgent tasks and long-term projects with reprioritization when needed.
- Patient- and outcome-obsessed: Prioritizes patient safety and experience in decisions.
Experience required
- Must be an AHPRA-registered clinician with at least 2 years of post-graduation clinical experience.
Why join Eucalyptus?
- Passionate teams with high talent and strong work ethic, offering autonomy and regular feedback.
- Fast-paced environment with open work and frequent iteration to deliver high-quality outcomes.
- Career investment with professional development budget, mentors, buddies, and regular performance/pay reviews.
- Ownership culture with equity offerings and project responsibility across roles.
- Strong work-life balance supported by flexible hours and social activities like parties and fitness allowances.
- Generous leave offerings including personal health, professional development, parental, miscarriage leave, and Employee Assistance Program.
- Welcomes diversity and accommodates reasonable adjustments during the interview process.