We're making good health last a lifetime.

More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with tailored nutrition and exercise programs, supported by a multidisciplinary care team including prescribers, health coaches, dietitians, nurses, and pharmacists.

Published clinical research shows that this combined approach to weight management and lifestyle change increases the likelihood of significant weight loss during Juniper treatment by four times.

Since launching, the company has grown fast to support millions of patients with significant growth in the UK patient base, revenue, and team size, alongside important recognitions and global investor backing.

We are seeking a dedicated Automation Manager based in London to lead a team focused on identifying, designing, and implementing automation and process improvements to enhance patient interactions with support teams. The role is crucial in enhancing patient experience and scaling support operations in an international environment.

Key responsibilities include developing and executing automation strategies, leading and mentoring a team, conducting process analysis, overseeing project implementations, collaborating across teams, monitoring performance metrics, managing change, and driving innovation in automation and customer service technology.

• Minimum of 7+ years in process improvement, automation, digital transformation, or operational efficiency roles, including at least 3 years in leadership.
• Experience in healthcare or regulated industries or high-volume customer service environments preferred.
• Proven experience with automation tools/platforms such as RPA, chatbots, AI/ML-driven support solutions.
• Strong analytical skills and proficiency with CRM and Atlassian products (Zendesk, Jira, Confluence).
• Exceptional problem-solving and leadership capabilities.
• Excellent communication and stakeholder management in international settings.
• Ability to work in fast-paced environments with cultural awareness and adaptability.
• The role requires on-site presence in London 3 days a week and some travel for internal meetings.

• Make real impact quickly by building and iterating in an open, fast-paced environment that benefits patients immediately.
• Professional development support including feedback, budget, and leave for growth.
• Work with passionate professionals who care deeply about impacting patient lives.
• Benefits include equity options, vibrant HQ office, hybrid work setup, wellness allowance, personal development budget, enhanced leave policies, social events, and company equipment.
• Diverse team from prestigious backgrounds and a strong culture of work-life balance.