Transform healthcare by educating others.

Train a variety of Epic users, from customer analysts to healthcare professionals. Create a lasting impact on the industry by empowering users to master our software, enhance healthcare delivery, and provide comprehensive patient care.

Outside of direct training, you'll have opportunities to develop and use other skills you're excited about. Whether it's curriculum development, managing projects, mentoring, travelling to customer sites, or becoming a subject matter expert for all of Epic, you'll find endless ways to tailor your career to your talents.

Leave a lasting impression on your students by being the excited and friendly first impression of Epic. You'll get new staff hyped about their Epic careers, impress customer analysts with your knowledge and caring, and help clinicians who are feeling nervous about switching to a new system.

Epic Trainers become experts on the software and have many opportunities to work directly on customer projects. They regularly support the installation of new Epic applications, build records in customer systems to improve their efficiency, and help healthcare organizations optimize their own training and curriculum programs.

Time spent charting is a leading factor in physician burnout. Our Trainers design curricula to reduce the time it takes providers to complete their patient documentation. They partner with physicians to identify workflow inefficiencies and created a SmartUser training program to teach shortcuts, personalization settings, and additional tips to help physicians hone their Epic skills.

In addition to teaching, our Trainers develop creative technical solutions to in-person and virtual challenges. From automating complex examples for training scenarios to creating barcode scanning simulators, our Trainers devise innovative solutions to barriers, ensuring we can meet all learners where they're at.

Some weeks you'll spend the majority of your time training in the classroom, either in-person or virtually. Other weeks, you'll spend some time training and some time improving training materials, working on other projects, or supporting Epic customers in other ways, like during our healthcare conferences or with on-site visits.

It depends on the class. In some, you'll train Epic employees and customer analysts to set up Epic software for success at each organization. In others, you'll train customer end-users to use our software for their day-to-day job (including how to use the software to be more efficient).

You'll be placed on an application team and train a core set of classes. As you continue to expand your knowledge, you'll continue to build your training repertoire within your team, while also gaining opportunities to train cross-application classes.

You'll definitely spend some of your non-training time improving Epic's training materials. The rest of it can be spent on a variety of projects: help other trainers improve in the classroom, support customers on-site with training-related projects, develop training tools, work with other teams to improve Epic's product, and more!

There are a variety of leadership and professional growth paths you can take. If you enjoy team management, there are a number of leadership positions on internal team projects. If you enjoy the more technical aspects of the role, you can join the training environment strategies team or work with the Foundation System team to develop Epic's best practices for installation. Rest assured where you have an interest and a natural skillset, we have a growth path for you!

While many trainers have prior classroom or education experience, it is not required. We hire new college graduates, former educators, and people looking to switch career fields as trainers. As long as you like helping people learn, this role can be a good fit for you!