The Technical Solutions Engineering team solves problems for healthcare organizations around the world. As a Technical Solutions Engineer, you will dive deep into software to troubleshoot complex issues, maintain system stability, and drive continuous improvement. You will build expertise across applications, debug problems at their root, and collaborate with customers to optimize processes and implement strategic upgrades.

You will optimize software used by over 325 million people worldwide, shaping how Epic applications are configured and supported for each healthcare organization's unique needs. Your work impacts care delivery, streamlines operations, and helps achieve long-term success for healthcare systems.

Beyond being a technical expert on Epic software, you will be a trusted partner helping healthcare organizations succeed long-term. The role combines problem-solving with relationship-building to make a direct and lasting impact on patient care.

The team focuses on projects such as implementing Ambient Voice Recognition technology to reduce clinician burnout by cutting documentation time, reducing anesthetic greenhouse emissions, AI-driven early lung cancer detection, and data analytics to improve patient financial experiences and reduce surgical costs.

No two days are the same in this customer-focused role. You will work on impactful projects that affect customers directly, including presentations to hospital executives and collaboration with product leads on passion projects. The team typically travels once every few months for in-person customer support. No specific programming experience is required; the company trains you to become an expert. They seek inquisitive, analytical minds eager to understand how things work.