Lead projects that impact patient care.

Be your customers’ trusted partner from contract signing to go-live. Lead major organizational change by equipping care teams with the tools they need to improve patient outcomes. Guide complex projects by anticipating challenges, tracking progress, and ensuring customers have the knowledge, support, and resources to succeed—all while working closely with teams across Epic to meet customer needs.

Collaborate across teams to solve real-world problems for customers. Over time, you'll develop deep expertise in specific areas of Epic’s software, becoming a subject matter expert and key contributor to ongoing growth and improvement.

We believe strong customer connections are key to project success—and that starts in person. You’ll travel regularly to customer sites to understand their workflows, build trust, and contribute as part of their team. Your on-site presence drives momentum and ensures meaningful impact throughout the project lifecycle.

Your growth continues well beyond training. You’ll constantly build skills, deepen software expertise, and strengthen leadership through classes, teamwork, and real project challenges. Every customer, project, and trip become a new opportunity to learn and grow throughout your career.

During the COVID-19 pandemic, Epic project managers worked to ensure each customer, state, and regional area was prepared for their current and potential impact of the pandemic across nine states. They used data to help organizations increase hospital capacity, stand up drive-through testing, and help patients continue to treat chronic illnesses, have healthy babies, and support their mental health.

Many organizations are using telehealth to bring healthcare to patients around the country and the world who may be unable to travel to a hospital or clinic. Our project managers provide guidance and strategic support on Video Visits, E-visits, and Inpatient Telemedicine.

80% of a patient's health is determined by factors outside of the hospital, like education and access to food and housing. Our project managers work with clinicians and social workers to bring that data into Epic and give clinicians a complete patient story.

Epic is like the central nervous system of a hospital. Patient care, financial situation, and clinician efficiency and satisfaction are at stake when implementing Epic. Every day is different, and you have to deal with challenges that you have not seen before. It requires creativity, critical thinking, and teamwork.

When an organization decides to join the Epic community, they are entrusting us with the health of their patients, the wellbeing of their staff, and their financial security. I remind myself during every project that Epic is one of the biggest changes a healthcare organization will go through and that the success of the project will impact their patients for many years.

I came to Epic looking to shift gears professionally. I was interested in opportunities for growth and work that is engaging. I appreciate being able to travel and see how healthcare systems operate in other countries. We learn from each other as we go and share perspectives across projects.

I wanted to work in healthcare, but I wasn't sure if being a clinician was right for me. Epic is an opportunity to help patients, clinicians, and healthcare as a whole. Now I work with clinicians who treat some of the sickest patients in the hospital, and I'm finding ways to improve the way they care for patients.

Start

After 1 Year: Wrapped up first go-live, when a hospital switches to Epic.

After 2 Years: Application Manager, working closely with customers to ensure smooth Epic installation.

After 3 Years: Team Lead managing 2 team members.

After 3 Years: Executive Leadership Partner for a major hospital, working with leadership to ensure great experience.

After 3 Years: Implementation Director, coordinating entire health system install with executives.

After 5 Years: Joined Connect Leadership team to develop strategies to connect large hospitals to smaller clinics.

After 7 Years: Moved to Singapore office to service international customers.

After 15 Years: Joined Diversity Council to support equity and inclusivity projects.

No prior software or project management experience required; training provided. Interest in tech is a must.

Travel 25-60% of the time; 1-2 trips per month lasting 2-4 days, with travel logistics managed by the travel team.

Work with 1-3 customers based on organization size and project scope.

Multiple leadership and growth paths available, including Implementation Director and Application Manager roles.