Patient Support Specialist - Remote - Full-time (m/f/d)
Posted on April 22, 2026 (about 1 month ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Company overview
Endo Health GmbH closes the women's health gap by developing digital health applications that fit into women’s daily lives. Their reimbursable DiGAs support women with various conditions and are integrated into standard care. The team is growing and seeking people who are passionate about the mission.
Responsibilities
- You are the first point of contact for users and medical professionals — via phone and written channels — always with calmness, empathy, and a genuine desire to solve problems.
- You diagnose technical and content questions and follow up on bugs and issues persistently until resolution.
- You communicate well, manage your time, and keep an overview when multiple inquiries are open.
- We guarantee responses to users within 24 hours — including weekends and public holidays — which means occasional work outside standard weekdays in reduced shifts and in coordination with the team.
- You are familiar with modern support tools such as Intercom and use them efficiently.
- You actively follow new technologies, especially developments around AI, and contribute ideas for meaningful use in support.
- You think beyond your immediate tasks: you identify process improvements, propose solutions proactively, and take responsibility.
- You want to invest full-time in work that makes a real impact.
Qualifications
- Strong communication skills, both written and verbal, and the ability to engage with diverse people.
- Ability to work independently and to escalate or involve the team when appropriate; taking responsibility is natural for you.
- Attention to detail and the ability to keep track of complex cases. (To demonstrate this, start your cover letter with "Hey Gapcloser".)
- Technical understanding — support tools like Intercom, Microsoft Office, and digital workflows are familiar to you.
- Several years of experience in direct customer support, ideally with medical context.
- Interest in and pragmatic use of AI tools and new technologies in daily work.
- Fluent German and very good English communication skills.
- Willingness to travel occasionally for team workations (3–4 times per year).
- Stable internet connection and proper typing skills (not the two-finger method).
Benefits
- A full-time remote position with real team spirit.
- Significant scope for design and true ownership — your ideas count and are implemented.
- Attractive compensation with possible participation in company success (VSOP).
- Fixed training and coaching budget for professional and personal growth.
- Regular team meetings within Germany and joint workations.
- A passionate team with humor and a meaningful mission.
- Your input matters — you help improve support every day.
Assessment task (sample)
The application includes a short practical task. Plan about 1 hour. There are no perfect answers; we are interested in your thinking.
1) First contact & empathy: A user writes angrily: "I pay for this app and it does not work. This is outrageous." — Provide a short example reply showing empathy and problem-solving.
2) DiGA & health insurance: A user with statutory insurance reports her insurer will not cover the Endo app and is uncertain. Describe how you would handle this and next steps.
3) Prioritization & overview: On Monday you see 26 open support tickets; the phone rings and no emails have arrived in 24 hours. Tickets include a login outage affecting multiple users, a general content question, and a complaint about a video showing a "too healthy-looking woman." Explain how you would prioritize and act.
4) AI & tools: Describe a concrete way to use AI tools to improve patient support for users.
5) Process improvement: If the same question keeps recurring, what would you do to reduce it long-term?
How to apply
Apply directly via this job posting. Please attach your answers to the assessment task at the designated place in the application process. Do not send the task results separately by email.
If your submission, cover letter, and qualifications convince us, we will invite you to the next stage.
Hiring process
Our process is transparent and usually runs in three stages:
- Stage 1 — Application: Submit your application here and include the assessment task results with your submission.
- Stage 2 — Introductory interview: An online meeting where you briefly present your case solution. We focus on your thinking and fit with the team and discuss some hypothetical cases.
- Stage 3 — Team round: If you continue to impress, you will meet additional team members to assess long-term fit.
Because of many applications, response time may vary, but every applicant receives feedback.
Questions about the role or process? Contact the recruiting team — the job listing includes the contact person: Sina Winkenjohann, Recruiting Team.