Technical Support Engineer–Healthcare AI
Posted on April 22, 2026 (about 1 month ago)
Technical Support Engineer 6Healthcare AI
Location: Remote, located in the US; San Francisco Bay Area
Type: Full-time employee
Department: Engineering
Reports to: Head Of Engineering
About the role
We9re hiring a customer-facing engineer to be the first line of defense when bugs surface in production. You will triage issues, communicate clearly with customers and internal teams, and fix what you can directly; otherwise you will route issues to the right team with crisp reproduction steps and context. This role is well suited for a new graduate who enjoys debugging, has strong interpersonal skills, and wants to learn how real systems behave in production.
What youll do
- Own production bug intake and triage: validate, prioritize, reproduce, and determine blast radius and severity.
- Fix what you can: ship targeted fixes in Python, TypeScript, or JavaScript for well-scoped issues.
- Create high-quality tickets: provide clear steps to reproduce, logs, metrics, proposed owner, and customer impact.
- Be the voice of the customer: translate user reports into actionable engineering work and close the loop with customers.
- Incident response: participate in on-call and alert rotations (reasonable hours; training provided).
- Observability and tooling: use logs, metrics, traces, and error dashboards (for example, Sentry, Datadog, Grafana) to diagnose issues.
- Quality guardrails: add tests, monitors, and documentation to prevent regressions; champion post-mortems and follow-ups.
- Documentation: write and maintain runbooks, known issues, FAQs, and internal troubleshooting guides.
You may work with
- Stack: Python (APIs, services, scripts), TypeScript/JavaScript (web frontends, Node services).
- Data and infra: REST/GraphQL, basic SQL, queues, cloud platforms (for example, GCP or AWS), CI/CD.
- Dev tools: GitHub, Jira, Sentry, Datadog/Grafana, Postman, cURL.
Must-haves
- BS in Computer Science (or equivalent experience) graduating 2024 62026.
- Comfort reading and writing Python, TypeScript, and JavaScript.
- Strong debugging instincts: isolate variables, create minimal reproductions, read stack traces and logs.
- Excellent communicator: able to explain technical issues to both engineers and non-technical users.
- Organized and reliable: close the loop, document decisions, and follow through.
- US citizen or permanent resident (green card holder).
Nice-to-haves
- Experience developing with generative AI or voice agents.
- Experience with web APIs, authentication, and HTTP fundamentals.
- Familiarity with monitoring and alerting tools (Sentry, Datadog, Grafana, Cloud Logging).
- Basic SQL and comfort querying production data safely.
- Exposure to cloud (GCP/AWS) and CI/CD pipelines.
- Prior customer-facing or support/teaching assistant experience.
How well measure success (first 90 days)
- Median time-to-triage and time-to-first-response meet agreed SLAs.
- High-quality tickets (clear steps to reproduce, logs, owner, severity) acknowledged by engineering leads.
- Meaningful fixes and pull requests merged with tests; reduction in repeat incidents for assigned areas.
- Positive internal and customer feedback on clarity and reliability of communications.
Location & Work Style
Hybrid or remote-friendly (US). Occasional on-call rotation with teammate backup and clear escalation paths.
Salary and Benefits
Salary: $80,000 60,000 base, depending on experience. Benefits: full medical, dental, and vision; 401(k); laptop and equipment; professional development stipend. Time off: unlimited PTO with required minimums and company holidays.
Background Checks
As a health technology company, the employer reserves the right to run a background check on any applicant to which they extend an offer and to re-perform any such check during employment. There is no set policy for rejecting candidates based on specific background check results; each candidate is considered as a whole. The company complies with all ban the box laws in applicable jurisdictions.
Equal Opportunity
We are an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of any protected characteristic. If you need accommodations at any stage, please let us know.
Assistance
If you have a disability or otherwise require assistance in the application or recruitment process, you may submit a request to [email protected].
Apply Now
Please email your resume to [email protected].
Contact
If you require assistance with the application or recruitment process (for example, due to a disability), email [email protected] to request accommodations.