Responsibilities

• Operations:
  • Support client campaign management, enabling the AI conversational agent to connect with individuals based on a client’s use cases.
  • Support testing and User Acceptance Testing (UAT) prior to launch of agent into client workflows.
  • Manage data for client projects for planning and executing daily activities.
• Customer Relationships:
  • Act as the primary point of contact for assigned customers, helping them achieve success with our solutions.
  • Identify opportunities for improvement, and address issues proactively.
  • Conduct regular check-ins to guide customers toward achieving their goals with Sage.
  • Develop customer resources such as playbooks, FAQs, and best practices to enhance engagement.
  • Relay customer feedback to the product team to inform improvements and new features.

Qualifications

• Experience in customer-facing roles, such as implementation of new technology, support, or customer success.
• Strong problem-solving skills, with a knack for understanding and resolving customer challenges.
• Familiarity with healthcare technology or a strong willingness to learn.
• Excellent written and verbal communication skills, with the ability to build positive relationships.
• High motivation, with a willingness to work extra hours when needed to meet ambitious goals.
• Interest in AI technologies, call centers, and a desire to grow in technical and customer-facing skills.
• A proactive, self-starter attitude, comfortable working in a fast-paced and evolving startup environment.

Why Join Us?

• Hands-On Training: Compelling healthcare use cases, and other in-demand skills to grow your career in AI.
• Cutting-Edge Technology: Work with an innovative team building transformative healthcare solutions.
• Impactful Work: Play a key role in a high-growth startup with the opportunity to make a difference.
• Competitive Compensation and Benefits: Includes health, dental, and vision coverage, unlimited PTO, 401k match of 4% and more.
• Growth and Change Opportunities: Develop a unique skill set and advance quickly within a growing company. This role may be ideal for someone looking to make a career change.

Requirements

• A four-year degree or commensurate experience.
• Understanding that working in a fast-paced environment may require flexible hours to complete necessary work activities.
• Experience working in a healthcare setting, ideally understanding the operations of a call center environment.
• Ability to multi-task and pivot quickly when needed.
• Ability to think beyond the immediate task and understand upstream and downstream impacts.