Platform Operations Manager | Housing
Posted on September 24, 2025 (about 3 hours ago)
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team1 bringing everything they need for their home into one place.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services.
We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
We are looking for a Platform Operations Manager to join our team at EliseAI. This role will operate at the intersection of business strategy and technology and serve as a critical bridge across functional areas, including our Customer Success, Sales, Marketing, Product, Engineering, and Data teams to support our scalability and efficiency. You will take ownership of optimizing our current tech stack, lead evaluation and procurement of new platforms, and design and build custom solutions when market offerings don17t meet our needs. This is a highly technical role requiring a blend of business acumen, systems architecture and development, data engineering, operations, and automation expertise, combined with a deep understanding of SaaS processes. You will work closely across functional areas to ensure our systems, workflows, and analytics infrastructure enable proactive, scalable, and data-driven business and customer management
Key Responsibilities
- Own and optimize our current tech stack, including Planhat, Salesforce, and Snowflake, ensuring seamless data integration and usability
- Design and build custom technical solutions to enhance automation, analytics, and scalability across workflows
- Evaluate, select, and implement new technologies based on technical and business requirements
- Work with databases, APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency
- Build dashboards and analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities
- Troubleshoot and resolve system issues, ensuring uninterrupted access to accurate data
- Partner with cross-functional teams, including Customer Success, Sales, Marketing, Product, Engineering and Data, to improve visibility and operational efficiency
- Act as a subject matter expert for internal systems architecture, best practices, and operational improvements
- Attract top-tier talent to join our driven team
Requirements
- Proficiency in Python and SQL
- 2+ years of experience supporting business operations with a technical skew
- Hands-on experience with data administration, APIs, webhooks, custom workflows, and integrations
- Experience using low/no-code development platforms like Zapier, Relay, Hex, and Retool
- Strong technical and problem-solving acumen with the ability to design, implement, optimize, and troubleshoot scalable systems that improve efficiency
- Experience working cross-functionally across stakeholders to ensure smooth operations
- Excellent communication skills, able to translate technical concepts into actionable insights
- Willingness to work in person at our offices 4-5 days a week
Preferred Qualifications
5 Experience with platform architecture and analytics in a SaaS environment
5 Understanding of SaaS metrics, strategies, and lifecycle management
5 Understanding of SaaS metrics, strategies, and lifecycle management
Why Join
Growth and impact. It17s not often that you can get in on the ground floor of a funded (unicorn!) startup that17s scaling. That means that instead of following a playbook, you17ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You17ll learn what works when you succeed and what doesn17t when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you17ll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company in the form of stock options
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
- We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $125,000 - $175,000. EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and bonus depending on the role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant...
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]
How to Apply
Please apply via the Apply for this Job button on the job post page.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]